I was working a deal on a car with a salesman by the name of Ethan Wade. We were originally talking about purchasing a vehicle that they have had on the lot for a very long time which I considered to be dead inventory. I told the salesman that I needed to bring my son up to see the car when he returned home the next week. Never did he tell me or ask if you left a deposit we will hold the car until your son comes in. Needless to say the sold the car. So we started the process all over with a different model. Filled out credit app my son drove the car was working the deal again. I talked to him on a Saturday morning and told him we are good to run credit we drove to the dealership that after lunch to find out that they sold the car once again out from under us. Never once did this dealership offer to hold the car with a deposit. The lack of communication and just basic courtesy as well as lack of customer service is just mind boggling. This is by far the worst dealership in west Texas hands down. I would never recommend using this dealership for anything.

My experience purchasing a pre-owned BMW from this Subaru dealership was a pretty negative one. Communication was slow to start with but finally I got a call from General Manager of Sales (Sean Mathis) whom I spoke to briefly before he passed me on to one of his sales associates, Laurie, who was generally nice and easy to work with but failed in providing detailed observations and pictures about the condition of the car. This was a remote purchase so I had no choice but to rely on the sales staff to communicate properly, in a timely and detailed fashion. Finally, we got to a point where I made an offer, which was accepted after another unusual back and forth where the GSM originally rejected the offer (without a counteroffer and through the salesperson) but then accepted it when I contacted him. The car was market sold (and Laurie provided me a picture of the tag put on the windshield of the car stating as such). Prior to wiring the money to complete the deal, I asked Laurie to have another look at the car to make sure there were no surprises. Sure enough, she came back with a few things, including damage to the front bumper and the car's display key not being accounted for, the latter disabling multiple remote functions of this loaded example. I reached out to the GSM (Sean), and while being clear that I am moving ahead with the purchase, I requested that they at least order a new display key or make accommodations to purchase it myself. I did not hear back from Sean for a day and I had already arranged for an enclosed transportation so I was in a bit of a rush to get everything done. So, I followed up the next day with Sean and was told, via a brief text and several hours after my inquiry, that the car had just been sold!! This was a very strange development and I was pretty upset so I reached out to the GM of the dealership, Mark Hale, to inform him of the situation and ask him to step in and perhaps stop the other deal from going through since I had already, for all intents and purposes, bought the car. Mark did not get back to me until Monday (so a weekend passed) and asked that I bear with him and he will get back to me on Tuesday. It's now been a week and Mark still has not reached out to me, even if it's just to apologize and offer an explanation. Given this experience, I would certainly caution all prospective buyers to be aware of how strange (and in my book, unethically) this dealership operates, both in terms of how their honesty, the way they communicate, how inaccurate they are in providing information, and how worthless an agreement is even if the GSM, who is supposed to be an experienced and professional person, is involved.

I’ve never been to a service department that had so many excuses why a car under a bumper to bumper warranty was not covered. Horrible customer service and horrible place to buy a car.

The service advisor,Jimbo,was very courteous and understanding of our situation. He underpromised and overdelivered. Promised 1 hour and completed in 1/2 hour.Very pleasant experience.

The service dept is the one that shines. Top notch advisers work there, as well as the techs. They will go beyond expectations to insure that the service your getting is exactly what you would expect. The sales dept could use a little work. They do have one or two really good sales people. Not pushy at all.

I purchased a new WRX for my son. The dealer did not have one on the lot. They told me they would be able to obtain one and found one at another dealer. I was shown a picture of the car with the price and was told to initial in agreement with the price. I was not told or advised I was paying a premium for a new car. I was told that the price being offered was the price of the car. After delivery, I found the true MSRP in the glove box and it was $10,000.00 less than I paid. I contacted the salesperson, finance manager and sales manager to ask about the premium. None of them responded. I understand in the current supply chain that dealers do put premiums on cars, but I was not told I was paying one. I would not recommend this dealership because of their lack of upfront pricing and lack of communication.