I left Chuck Fairbanks Chevrolet feeling hurt, dismissed, and completely unprotected. My vehicle was damaged while in their care, and I was told it was “hail damage,” even though A‑MAX confirmed there was no hail damage at all. When I asked for answers, I was spoken to harshly, pushed aside, and told to leave as if I didn’t matter. The General Manager said he would “get the previous owner to verify hail damage,” even though nothing was disclosed and no documentation exists. I paid for GAP and warranty coverage, yet they tried to push me toward an insurance claim for damage that happened under their custody. I filed a police report and GM Corporate opened Case #112406299. This entire experience was painful, stressful, and deeply disappointing.

Chuck Fairbanks is an excellent dealership. Jeff Sorrels is an exceptional salesman. He has been my salesman for over 20 years. His relationship with his customers does not stop with the sale of a vehicle. He is always there to help you

Worst experience ever. Oil change took 5 hours. Had to bring attention to my truck after I notice it sitting in a bay for 1 1/2hour and no tech working on it. I will never seek service from this location. Training is in need at this location. I was told 5 hours later that this location is short staffed. You need to let the customer know this on the front end so they can make a decision if they want to risk staying at your unprepared location or drive alittle further to a location more fit to provide satisfactory customer service. I do not see this location staying open if customers are willing to drive to other locations to feel like a valued customer. You suck chuck Chevrolet in DeSoto, TX

Worst experience ever. refused service after keeping my car for over a month. No communication at all had to hear the news from my insurance company after they took it upon themselves to go to check on my car otherwise it would still be sitting there now

REFUSED service due to excessive mileage. I purchased vehicle here in 2007. VERY DISAPPOINTED! Sad

This was without a doubt the best buying experience I’ve ever had. I would highly recommend this place to anyone who is interested in buying a vehicle. They went above and beyond to help us out. A big thank you is in order for this dealership. They know how to treat their customers and meet their needs. They’re very knowledgeable and ready to be of service.