3800 University Dr Nw
Huntsville, AL 35816
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Absolutely one most unprofessional and arrogant dealerships I have experienced. Advertised price is not the price of a new RR. Yesterday, I was interested in buying a RR with MSRP of $152K. When I contacted them about purchasing, I was told they were selling for $182k. GM George Jones wrote me an email explaining that the "dealership was not tacky" and that "market conditions" warranted a $30k over invoice price, even though their website and other sites they advertise on shows a list of $152K. I just ordered one at another dealership. Yes, have to wait 4 months, not 9 months as George wrote in an email, but being treated with respect and not being asked to pay $30k over invoice. My experience rates this place as unprofessional and arrogant. Good luck.
Had a very disappointing experience on the used car side with Mr. Horton. My experience is Century doesn't stand behind their vehicles. Last time.
Every time I call for questions on how to get service or anything, I get a rude lady on the phone each time. Very condescending, very snooty and just plain rude. I never get my questions fulfilled because the lady doesn’t ever understand the simple questions I’m asking so I just end the call. The very first time I called, a man answered my questions and didn’t really seem like he knew what he was telling me and just said I needed a brand new key from them when I already had one, so I guess I could spend $500 with them. So unfortunate and whoever that lady is, she needs better phone etiquette and communication skills. I’m hoping I can find another dealership close to me so I can take my service to them, if not, not sure what else I can do but I refuse to bring service to a rude business.
This is my fourth vehicle purchase from Century. The customer service is always top notch. They stand by their products and make you feel like family. From sales to service, the experience is always excellent.
From start to finish, the service was awesome and communication was perfect. Don Baker was on top of it all and made sure everything was perfect.
The service department here at Land Rover Huntsville is amazing. They take excellent care of their vehicles and customers. When I needed my exhaust system worked on they sent me a video of the technicians diagnosis of my vehicles problems. On camera the technician told me what I had to do and what I could shelve for a later date. It was very helpful to have an image and an explanation. At Land Rover Huntsville service you are receiving accurate care with the latest technology from a caring staff. There are no hidden motives, just respectful and honest service! I fully plan on continuing to let them provide all my service needs. Jenny
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