Please update the areas marked in red before submitting.
How would you rate Ethan Hatfield?
How about Southwest Kia of Rockwall?
Yes
No
See Review Guidelines
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0

Reason For Visit

Sales (New)
Sales (Used)
Service

Did you purchase or lease a vehicle from this dealership?

Could You Say a Little More? (Optional)

How was your experience with the vehicle financing process? (Optional)

How would you rate the speed of your transaction? (Optional)

How would you rate the dealership's explanation of final vehicle pricing? (Optional)

If you traded in or sold a vehicle, how was that experience? (Optional)

How was your vehicle home delivery from this dealership? (Optional)

How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)

What Others Say

I had an absolutely amazing experience with Rockwall Kia! All departments have been great thus far, and I’m so glad to have had such a great team helping me with the process! Antoine in sales was amazing throughout the entirety of the purchasing process, and Ethan in sales was soooo helpful in assisting me later on with information I was needing! Thank you so much Ethan! Eric in finance was very efficient and very personable, and the parts and service department is, literally and figuratively, a well oiled machine as a whole with a great leader! Tyler, leading the parts and service department, was very helpful when I had questions regarding services included within my purchase, and took the time to explain everything in depth to my level of understanding. They’re doing an amazing job from what I’ve seen thus far! Will definitely continue to utilize this dealership for not only service on my recently purchased K5, but also for future purchases as well. Highly recommend!

Buying my car was a whiz and then my first service visit was even better! Will spread the news !

Easy to complete sale Malina was kind and courteous. Stewart was kind and patient with me

I've been looking for an EV9 for about a year and kept coming up against not being able to fit it into my budget. Finally, Rockwall Kia, specifically Malena and David, were able to find an option that would work! We live about 4 hours away, and during that time they found solutions for every obstacle every step of the way, including getting us a charger adapter for our drive home. We are THRILLED, amd the whole ride home in our new car (which felt like floating a spaceship down the highway) was surreal. We're looking forward to many happy years in our family's new vehicle.

I have been dealing with Southwest Kia since 2016. They seem to be better than all the many previous dealer ships that I have dealt with. I bought 2 Kias from them. The service department is good to deal with. Brock Bhatti was good service reps. 2 years ago they did keep my Kia for 6 weeks after 2 tow-ins. They had a problem diagnosing the problem.They gave me a loaner car. Their service reps are always courteous and helpful. I would give Southest Kia of Rockwall Texas 4 stars.

The sales team was responsive, transparent, knowledgeable, and honest throughout the process. I highly recommend them for your next vehicle purchase.