Went in to schedule my recall on my KIA forte, the guy refused to listen to anything I said. He kept trying to get me to buy a new car. Then when finally getting to the point of my visit he goes off on being in a lawsuit with Kia and refusing outright to perform the recall on my car.

Hope you don’t mind driving your new car you bought from them to Quirk Kia of Manchester to have warranty work done!! They refused to do the warranty work on my car after 2 days of telling me that they were checking to see if it was covered it took me 10 minuets to call Kia and find out it was covered. I asked Sam about it again when I picked my car up he said he was still waiting to hear back, I told him I found out that it was covered and he said that he was to busy that I needed to find another dealership. Then charged me more than I was quoted to change over my tires said the person that gave me the price was the secretary and she didn’t know what she was talking about. It was his wife Tammy that gave me the price. Then didn’t want to give me a receipt for the work.

My girlfriend and I were shopping around for a used car for her, since her old car was starting show its age. We went to 3 other dealerships just looking and then we stumbled into Kia of Somersworth. (What a huge mistake it would become). At first things looked kind of bleak because my girlfriend didn't have any credit so it was harder to get a loan. Some time passed and we end up deciding (getting pressured) into having myself cosign (no big deal she's my girlfriend). We ended up deciding on not only trading in her old Blazer but also my Motorcycle. Her Blazer was not doing great so we didn't think it would have much trade in value anyways. I still owed on my motor cycle at the time i couldn't remember how much I owed on it. I told him it was like either 3200 or 2300 I couldn't remember, he told me thats fine either works (oh boy was that a lie). At this point we were treated very well Sam made it seem like we were important and things would work out. Everything looked good so we sign the papers, This is when everything goes down hill. We leave with her new Kia Forte, 2 days go by and i get a call from Sam (I'm thinking to see how we like the new car) first thing he says to me is "you lied too me, you owe me $1,000 more because you motor cycle was 3200 not 2300, and I want my money now". So i'm stunned and start freaking out, he had previously mention something about being friends with "High powered banking officials". I thought he was gonna come and take the new car away and keep my motorcycle and her old Blazer and we would be screw. So the only thing we could do is refinance her BRAND NEW CAR 1 WEEK LATER to get him the money. So we get the money i go in to give it to him, i see him and he runs away from like a child for almost 10 minutes until i get so upset I have to run after him shove the money in his hand and leave pissed off. Fast forward a few days, my girlfriend goes in to get a receipt for the money i gave him because i was working and couldn't make it there. She goes in with one of her friends and get into a HUGE screaming fit with Sam about how she's nothing but a privileged little girl and doesn't know anything and will never work with young people ever again yada yada it goes on. It finally ends when the service manager has to come from the garage to pull Sam away from yelling at her and her friend. She get home and tells me all these things, i get this bad feeling and look over our paper work a second time, sure enough we found that he had given us $1 yes 1 as in 100 pennies for her Blazer. I have never been back in nor will I. Every time I drive by that place I make sure i'm flipping them off because they deserve nothing more. This was the worst experience of my life in anything not just buying new or used cars.

Stay away from this dealership. Such poor customer service..I was screamed at by the owner SAM. Waited for a recall on airbag for 14 months.. called KIA Cooperate headquarters they made me an appointment with another local dealership. Part was delivered in three days!!! SAM at somersworth told me they don't make the part anymore!!!! Then he yelled at me used abusive language. Yup!!! Filed a huge complaint with KIA.

The managers are so rude and unprofessional! One of the worst dealerships I've ever been to! The place is dirty. The desk had multiple keys and other buyers paperwork all over it. Never buy a car here. Don't even waste your time!!!

I have never encountered such complete incompetence. Kia Corporate should shut this place down for their poor customer service, terrible account management, and complete disregard for the community in which they operate. I'll do you a favor, go purchase a car somewhere else.