Skip this dealership and go elsewhere in Asheville/Morganton/Rutherfordton/Burnsville areas. As an out of state customer, I was interested in a cash $75k+ purchase because the truck I wanted was in their inventory. The salesman was irritated that I had not read an email he sent with the final numbers on the evening that he emailed them to me. I told him that I reviewed them the next morning and had a couple of questions. I asked Mr. McNeely two questions about the accessories on the truck and whether the delivery fee could be waived. He immediately said, "you are just making this too hard and we either get this done today or we're going to have to move on." This was literally within three days of my first contact with the Sales Manager and my second conversation with McNeely. I was, and continue to be, dumbfounded. Business must be great for this dealership to treat a new customer this way that would have probably closed on the deal the next day and picked it up in the next few days (since they wouldn't waive the delivery fee). I live 200 miles away and work full time and have a family...not an unreasonable request. After thinking through it, my guess is another customer drove onto the lot and wanted the vehicle. Proves these folks (Sales and Management) have no integrity and are simply lazy. Please go elsewhere. Who knows what these people with no character will do to the next unsuspecting customer....just honest feedback folks!

I purchased a Toyota Corolla. From the time I stepped through the door of Jim Cook's I felt right at home with their welcoming atmosphere. The sales staff were helpful and proficient. Everything went smoothly with the sale and I love my new car. I would highly recommend them!

Our experience at Jim Cook's with Megan was enjoyable. She is proficient in her knowledge while being very personable. We purchased a 2017 Tahoe.

Everything went smooth with my purchase. Sales staff were helpful and courteous. My vehicle was clean and ready to go in a timely manner. Overall I was well pleased with my overall experience.

These guys were all awesome! Not only did they give me a great price on a new truck but they all were very friendly, professional, and knowledgable without any high pressure tactics. The whole process of financing and signing went very fast and I was on my way in no time. Everyone I came in contact with from online, to sales to finance were very personable and nice. I will definitely use this dealership again!

I am very pleased with my new truck, the sales staff was great and worked with me to get me in what I wanted! Thanks!