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Fritz (&Eric) impressed even me, and my military OCD! Done with repairs before I had a chance to finish my espresso. 10-out-of-10! Once, right, the first time; period!
They were friendly and did a great job! Max did a great job and got me out as quickly as possible. Thank you!
Yesterday, I brought my BMW X7 to the dealership for the brake recall service. Daniel Braslavskiy was my service advisor. I informed him that I would need the car back by Saturday the latest, as I am going taking it on a long trip. Daniel immediately let me know that he was concerned the recall work might not be completed in time. He explained that it takes two days ti recieve the parts from BMW and several days for the computer to run diagnostics and ensure the brake system functions property. Instead of rushing the job, he advised that I return after my trip and scheduled a loaner car for me. This solution made much more sense and gave me a peace of mind. While reviewing the service history, Daniel also noted that an oil change and brake fluid flush were over due. He took care both sevices while the car was at the dealrship. I also had alighment and tire rotation completed at the same time. Daniel was exceptional throghout the entire process. He clearly explained everything, provided a realistic timeline, and made sure i was comfortable with the plan. His professionalism, attention to detail, and customer-first attitude were outstanding. BMW of Alex is lucky to have Daniel on their team - he exemplifies what excellent service should look like. More advisors like him would ensure every custimer feels confident and well cared for when bringing in their cars for service. I highly recommended Daniel Braslavskiy an A+ customer service! Andrew - X7
The service was great but the wait was too long. Five hours for oil change is verylong. I will definitely going back to the dealership. I hope the waiting time will improve. Thank you
Parts & Service were amazing! Superior customer care & attention. Special shouts out to Eric in Parts Dept. & Fritz in Service Dept. Thanks guys for the assistance!
Have been a customer for nearly 25 years/enjoy the thorough approach to servicing a car.
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