Tell us about your experience with Arlington Heights Buick GMC.
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In the past for me, buying a used car had always been a stressful and laborious process. Cesar and his staff were transparent about pricing and honest about their process from the beginning and they worked quickly to process the transaction. I can not recommend Cesar and his associates enough A++
Went in the there not even fully prepared to buy a vehicle but they gave me great value for my trade in and a great deal on a barely used truck. The deal was too good to pass up so I went with it.
Mark Lubrano did an excellent job of taking care of me and my 2015 Buick Lacrosse, explaining everything. I have always gotten good service from Mike Baker and his staff.
CONFIDENT. RESPECTED. TAKEN CARE OF. I recently purchased a 2016 Toyota Avalon from this dealership and had a very positive experience from start to finish. It’s worth mentioning that I had been searching for a second vehicle for over a month and visited several local dealerships along the way. I also had my personal mechanic inspect multiple vehicles I was seriously considering. For me, those inspection results would ultimately determine both my purchase decision and any potential negotiation. That said, I worked with Shelly Barr as my salesperson, and she was wonderful throughout the entire process, she was professional, patient, knowledgeable and genuinely easy to work with too. Shelly and Finance Manager Mike Audino took the time to put together a financing package that worked for me and made the buying process far less stressful than I expected. One thing I especially appreciated was that they had no issue with me having the vehicle inspected by my own mechanic before moving forward. When a few minor issues were identified, they agreed to address the repairs and stood behind the vehicle. They even provided me with a loaner car while the work was being completed, which made the entire process incredibly convenient. This was my first time buying a used car and nearly a decade since I had stepped into a dealership, so I definitely felt some anxiety and a bit of overwhelm. However, I never felt pressured. Instead, I felt that they genuinely wanted me to be comfortable and confident in my purchase. They followed through on everything they promised and made good on the deal. I’m very happy with my Toyota Avalon and grateful for the professionalism and customer service I received. I would absolutely recommend this dealership to anyone looking for a fair and honest car-buying experience. One final thought: the salesperson really does make all the difference. If you’re shopping here, ask for Shelly. Beyond being knowledgeable and professional, she is genuinely kind, caring and sincere and that made all the difference throughout my experience.
Shelley was great with showing us vehicles but also giving the space to look on your own. When we were ready she was quick with the paperwork. Mike was very helpful with the loan process and keeping it affordable! Recommend highly!
Had the best car buying experience here. Worked with Alexei and Nicollette. Both were honest and straightforward with everything. No nonsense. Would buy another car from them in a heartbeat!
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