Polite professional staff. No haggle seller , I prefer negotiating but their prices are reasonable. Simon and Art are recommended

Customer service oriented, respected customer choices, recommended car based on our requirements. Did not aggressively market options and services, very friendly environment.

I could not be less satisfied with the car buying experience from Mercedes Benz of Chantilly. The dealer made a mistake in registering my car. When I learned of it, I contacted the dealer, they confirmed it was their mistake but asked me if I really needed what I'd originally requested (as specified in the purchase agreement) as it would take a lot of work to correct. I told them I wanted it as purchased. I had to escalate to the General Manager, named [ironically] Prince Addy. He called me and said he was working this personally and would ensure it was resolved promptly. It has been over 4 months now and they have not resolved the matter, and they only seem to take action when I reach out to check status. Their interest and concern for you ends the moment you purchase the car. Once they are paid, they are off to exploit the next customer. NEVER BUY FROM THEM!

​Sales was not engaging at all and had a "couldn't care less attitude". Sales couldn't be bothered to return any of my calls/inquiries, even after multiple follow up with their Call Center Rep, Avery Jones. Such a turn off! If Sales was supposed to wine and dine you until they take your money, I can only imagine how HORRIBLE their Service Department will be once the car needs service/repair! We took our business somewhere else.

I have been a loyal customer with this dealership's service department for the last 3 or 4 years. I live about an hour and a half away but would not consider going anywhere else to get my work done. The main reason for that is my rep, Freddy Diaz. He is extremely friendly, professional and knowledgeable. He keeps you informed as the work gets done. Freddy does not try and sell you anything you do not need. WELL DONE!!!!! Keep up the good work.

Worst car buying experience. Car had tons of issues. Would Not Recommend nor buy from them again