Servicio inicial bien. Pero después muy malo al no hacer frente a problema que tenía el auto

I am extremely disappointed with this dealership. I purchased a car that was supposed to come with a LoJack system already installed, as promised by the salesperson. I specifically asked about this feature because it was important to me for safety and theft prevention. They assured me multiple times that the LoJack was included and ready to go. Fast forward a short time later — my car was stolen, and when I contacted LoJack, I was informed that no device had ever been installed on my vehicle. I immediately reached out to the dealership, and since then, it’s been nothing but silence. They refuse to return my calls or respond to my messages, and no one will take responsibility for their false promises. This experience has been stressful, costly, and incredibly frustrating. I trusted this dealership, and they completely failed to deliver what they sold me. I would strongly advise anyone considering buying a car here to get everything verified in writing and double-check all features before you leave the lot. Dishonesty and lack of accountability like this are unacceptable.

Ismael was excellent. He was very knowledgeable about each trim of the CRV I was looking for and was able to answer every question leading to us making the deal and walking out with a brand new CRV Hybrid Sport. It was the ability to listen to what we were looking for which was a good lease program with a manageable monthly payment that made him get the business from us. Felix the Finance Manager was also excellent and had a great attitude. All the details were clear and we had a pleasant experience. If the good deals continue, I may go back in the future for another Honda.

Service Advisor Carlos Suarez was very knowledgeable and caring to my car needs during service. Very friendly and approachable. Thank you!

Carlos was an amazing service advisor was super helpful had a great experience . I recommend him.

Carlos Suárez was awesome when I took my prologue to get serviced for a noise I was hearing while turning.