My experience at Carolina Nissan in Burlington, NC this morning - 12/12/24 I took my ‘24 Nissan Frontier in for its first service. I arrived for my appointment, pulled into the receiving bay, explained who I was and why I was there. A man (Phillip?) greeted me, took my fob, and showed me to the waiting area. The waiting area was clean, bright, and full of things to keep a waiting customer occupied. There was coffee, doughnuts, a BIG TV, and even free video games. As I waited, Phillip text me to say I could contact him with any needs/questions I may have during my service visit. After about an hour, my truck was ready. Oil change, tire rotation, chassis lube, etc. was all it needed. I was pleasantly surprised that the service was free, as it was included under the extended warranty and service plan I bought from Nissan when I purchased my truck back in June. (I purchased from Carolina Nissan) It was a fine experience and I had no trouble at all. I saw none of the negative things people are saying in these reviews.

IF YOU ENJOY BEING INSULTED, GAS-LIT AND IGNORED...THIS IS THE PLACE FOR YOU! I wish I had read some of the reviews on this dealership before I decided to spend my hard-earned money here. I'm taking the time to warn everyone...DO NOT DO BUSINESS WITH THIS DEALERSHIP...THEY ARE UNPROFESSIONAL AND HAVE TERRIBLE CUSTOMER SERVICE! I found this out the hard way, so don't let that be you! Up front, they are ok and will be friendly...right up until they've made the sale and gotten your money! After the sale, they simply don't care. Several months ago, I purchased a pre-owned vehicle from Carolina Nissan. When it came time for the next oil change, it was nearly impossible to get the oil filter off. In the process of trying to remove it, it got partially crumpled, causing it to leak oil. When I called the salesperson who sold me the vehicle, he confirmed an oil change was completed as part of the pre-delivery multi-point inspection the dealership does for all pre-owned vehicles. I explained (multiple times) that whoever did the oil change at the dealership installed the oil filter so tightly (or no coating of oil was applied to the gasket) that it ended up being partially crushed and leaking when attempting to remove it. I was told he would let someone from the service department know what happened and they would contact me the next morning to work out a solution, since they (the service department) were closed for the day. The next day came and went and nobody called me. In the meantime, so I wouldn't be without my vehicle, I had to get the oil change completed by having it towed to another dealership. It had to be towed because the oil filter was leaking and couldn't be removed...so the engine couldn't even be started. The other dealership commented on how tight the oil filter was and they barely got it off, even with all they tools they have at their disposal. I contacted Carolina Nissan the following morning to ask the same salesperson to find out why nobody called me. I got a bunch of excuses and was told I would get a call back. I never got a call back. The following day (3rd day), since I was getting ignored and hadn't gotten a call back, I went in-person to the dealership to let them know about the entire situation and to let them know they had a technician that did the oil change improperly. I spoke with the sales manager, Mike Manoogian. After letting him know I didn't appreciate the fact that nobody got back with me and explaining the situation to him with all the trouble I had to go through, his immediate response was to get defensive and be completely dismissive of my concerns. He questioned my integrity as well as my automotive maintenance knowledge and skills...even though I've been doing it for decades. He offered no desire to understand what happened, or offer any solutions or concern over the possibility that there might be an issue with the service tech who did the service on this vehicle. One thing that I found interesting was the employee turnover. There were a number of new faces at the dealership, that I hadn't seen just two months earlier...including the sales manager. This indicates to me that this is not a good place to work...leading to high employee turnover. This certainly helps explain the poor customer service and poor accountability. Suffice it to say, I will never be a customer of Carolina Nissan, and I will warn everyone I know to stay away from this place. Single worst dealership I've ever dealt with...and I’ve been purchasing cars from dealerships since 1989.

Recently had a cv axle replaced on my wife’s Rogue. Pulling the axle results in losing a bit of transmission oil. Which has to be replaced. The mechanic overfilled the oil by about 1 quart. These CVT transmissions don’t like this. I adjusted the level myself rather than take it back. After getting the axle replaced sent us a text , thanking us for our business and said if we were not 100% satisfied to call or text her. I texted her of the issue and said I would like to be reimbursed for the oil I bought and later had to drain out. It’s expensive. Never heard back from her. And wife and I were thinking about buying a new vehicle. We had bought 2 from this dealer. But probably won’t buy another there.

If I could give this place zero stars, I would. It has been nothing but a nightmare since I drove off the lot with my new car because these people don’t know what they’re doing. Between dealing with the DMV, the insurance, and now the bank (because the dealership lied), I’ve reached my limit. I will never EVER come back to Carolina Nissan again and highly recommend anyone else looking to save yourself the headache. If I was still in the window to return my vehicle, I would do it in a heartbeat just so I wouldn’t have to give them my business.

Carolina Nissan has serviced my Frontier since its purchase in 2014. Their service department has steadily declined. Without reciting all of my issues, I will just say that I will not take my Frontier back for service unless there are no other alternatives. I tried to talk to Mr Cravens, manager of service but he did not return my call.

Multiple errors with registration and plate. Took no responsibility and embarrassed me when I went to have it corrected. I would not buy there again. No spare tire and a faulty battery. Very unhappy customer.