Service department ladies and gentlemen at front desk were most gracious, however there appeared to be issues outside of their purview. I purchased two new VW's over the years from Riverhead Bay Motors a Jetta and an upgrade to the Passat and at least 6 or 7 VW's from other dealers over the years. In other words I have always been happy with VW brand. Weeks ago I set up a service call to have one of the air vents repaired which apparently needed a motor which they didn't have in stock, so after patiently waiting 3 hrs I had to make another appointment to have the motor put in which cost approx $ 800 and another 3 hours wait. So be it. When I got home I realized that the defroster didn't function anymore thinking that it was probably a miswiring or something so after a further 3 hrs and a cost of $ 190 I was told that something probably "fell into the vent" causing it to break and another estimate of $650 was offered. THAT WAS AN AMAZING ANSWER NOTING THAT IT WORKED FINE BEFORE. Now I wasn't particularly surprised but I found it peculiar that after having been given a number of unsolicited quotes after Riverhead Bay conducted a $190 trouble shooting of the DEFROSTER they indicated the following repairs were necessary... 1. NEW TIRES- THEY HAD 20K MILES ON THEM, probably $ 800 ? 2. NEW FRONT BRAKES- CHANGED BRAKES AND ROTORS 8 MONTHS AGO heavy wear on brake rotors damaged by emergency brake cables $ 700 ? 3. DRIVER SIDE HEATED SEATS- WORKED FINE BEFORE, now one would guess who would have known whether they worked or not in the mid-fall I DID. $ 700? NOW THE LATEST. Three days after leaving River Bay...the windshield cleaner tank although full and pump motor still functioning does not spray when it worked perfectly fine before. THE INTERESTING PART OF THIS DISCOVERY WAS THAT FILL CAP WAS LEFT OPEN AND ALTHOUGH THE FILTER SCREEN WAS STILL INTACT...SOME GRANULAR STUFF WAS DISCOVERED. SHOULD I BE UPSET? I WASN'T NASTY? SHOULD I HAVE AGREED TO HAVE ALL OF THOSE ADDITIONAL REPAIRS DONE ?

I would like to thank Bill in Sales and Mike in finance for a very pleasant experience. They were extremely honest and helpful. I highly recommend this VW dealer. Thanks guys,we love the Tiguan!!

Michele is so friendly and always so helpful. Today I went in to pick up my new license plate covers. I asked Michele how much to put them on she said pull right around and I'll do it for you! She's amazing!

The only reason why Volkswagen kept me as a customer after the whole "Dieselgate" issue is Joe Passalacqua at Riverhead Bay. When VW had announced that they will probably be buying back cars, I went down to Riverhead Bay to see what was out there. I hadn't walked onto the sales floor there in over a year, and Joe greeted me by name. That's something special. It was a difficult search finding me the car I wanted as it had to have a very specific set of features, and Joe did his absolute best to help. He was able to find me what I wanted and at a fair price. His follow-up calls and letters were greatly appreciated. I highly recommend you go see him if you are looking for someone who is knowledgeable, personable, and patient. Additionally, kudos to the service staff here, including Michele and Jessica. After buying a car, they will truly take care of you for the rest of the way. Courteous, professional, and friendly. I've never had any issues after work being done: the tech staff is top notch.

My 2013 VW Passat SEL diesel was part of the emissions scandal. I loved my car and decided to purchase another. After going to a local VW dealer then where I purchased my car I gave Riverhead Bay Motors a call. I spoke with Bill Brienza on the phone and I liked what he said. I took a drive out and he got me the car I wanted and couldn't have been more helpful and accommodating . I'm so happy with my purchase - a 2017 white Passat SEL - thank you

I took the offer from vw to buy back my tdi. Riverhead beat the price of the replacement Jetta I was looking to buy at another dealer buy almost $1000. My salesman Bill was excellent and the whole processes of buying went very quick and was everthing was straight forward. I will highly recommend anyone looking for a new car to come see Bill and Riverhead bay VW.