No appointment and Vince Thompson gets our vehicle in and out for service and recall. Thank You, Vince!

Vince Thompson goes above and beyond! He was very professional and always kept open communication. Thank You Again, Vince!

AVOID THIS DEALERSHIP, THEY LIE AND CHEAT AND DO NOT CARE WHO THEY HURT. My wife and I were looking for a specific truck, which we found at Chapman. When we were looking at the vehicle we were told by the salesperson, the finance director, the sales manger, and the service manger that the vehicle came with the balance of a 7 year 100,000 mile drive train warranty. We were told there was no paperwork needed for the warranty as the warranty is honored via the VIN number. We had to bring the truck in for service to a different dealer and were told there is no warranty on the vehicle. When we called Chapman we got "oh, I don't know what happened" and "let me check with the office". The sales amnager and salesperson never called us back .

My son and I have been working with the general manager for months on our deal and I have to say they are by far the worst. They run your credit and for weeks give you no answers or communication. Then waste your time to go up there only for the GM or the person you are told to see he can't even assist you. We were told we had an approval and to pick a car and when we did they ghosted us. Wasted credit inquires and time. We thought we were in good hands with the GM Alex Sobalvarro. Then he gets snappy when you ask him questions and talk by email. Well it shouldn't matter if you purchase from home or in person you guys wasted so many weeks and months of me and my son's time. How can you be a GM for a company despite you saying you don't have time to communicate and then tell us to come in and you are never there nor will you respond to our emails. Then the finance director is never there and the personal assistant Elan Ritter who was helping and is his right hand man to Alex won't even respond. No wonder you guys have terrible stars. I won't be purchasing or sending anyone to their location and I hope this review helps others who are going through the same thing.

This dealer is scamming and shady, they will find anyways to get over on you. My experience with them has been awful. They added ad ons that weren’t on the vehicles. Then I complained got half of the add on off but they required SWAT TRACKER 1000 extra turns out add ons aren’t a requirement by law. But they made it seem that way, after they took of everything but their illegally required SWAT ME add ons my payments went from 466 to 510. Turns out they made the interest higher to make that money back. They were nice until I complained then they rude and condescending and lying. My approval was done at a certain rate and approved as soon as I complained about being charged for something that wasn’t even on the vehicle days after I signed they made the rate higher. From my experience Chapman dodge jeep tries to scam you then retaliates when you bring up their scams. They have bad reviews. But on google there is either horrible reviews then a flood on good reviews that have a pattern and seem inorganic. What a scam!

Service department is top notch, sales not so much. I came in to buy a used car that I found on their website. We drove it, talked numbers, then asked about removing the “optionals” such as SWAT and REDD. Sales Rep explained that they were part of the price, and are listed on the website if you click the little i or go into price breakdown, and they could not be removed (even though they say optional?). Despite saying that we were going to walk, they still refused, so they didn’t get the sale from us. Don’t expect to get list price, look behind their buttons. Their list price, at least for us, was a lie.