We were visiting Grand Rapids when the engine light came on our Ford F150. We were hoping to get a repair being this dealership was just down the street on 28th. We were told by the service guy they were too busy and we would have to leave the vehicle until Monday...it was Wednesday. Very disappointed! Luckily LaFontaine on Alpine fixed it right away. Great service is important. If I lived in Grand Rapids, that is where I would go!

had trouble with new ford truck service people did not call back ended up trading in on a new chevy

Really transparent, no pressure salesperson(I bought a used car)...finance person also-no pressure, and had a very smooth and quick process...Really happy-my car was suggested to me our salesman, after having looked at others that weren't appealing to my eye/needs....So happy, relieved, and grateful to have been directed to my perfect suv for me(color and all):)! Thank you! Shelly

Sent a simple request about a vehicle's availability. Nobody got back to us for several days. We had already found another vehicle, gotten pre-approved and scheduled a test drive before we received a reply from FOX. They also sent an email survey asking how they did. All the links were dead so we couldn't reply. FOX, if you're reading this, you have to do better than that. It's 2022! Customer service is priority #1. Big swing and a miss!

Did not purchase as the cost was far to close to the original sticker, given the Aviator had been in a Moderate damage front end collision

Went searching for a company truck for our small family dealership. Keith Rock made our experience quick and easy. He was very informative and had excellent exchange of communication. I highly recommend going and seeing him for your vehicle needs! Very satisfied!