I had major service work done on my vehicle while traveling — the motor in my Tuscan was replaced. The car was shipped to a local dealership afterward, but no paperwork was ever provided. Fast forward: the vehicle was totaled, and that missing documentation would have made a $2,800 difference in my insurance payout. I contacted the service department, but they couldn’t locate the records. I tried multiple times to reach the General Manager with no response. Because of this lack of follow-through, I was forced to accept a reduced settlement. Even if the service happened years ago, I know paper records are kept — but it felt like they simply didn’t care. The experience made it clear I wasn’t a priority, likely because I wasn’t a repeat customer. The lack of accountability and poor communication was disappointing, especially for something so significant. I cannot recommend this service department or the leadership behind it.

Cavenaugh Hyundai is the best place in town with excellent service and people I got my new car there and I’m loving it Nathan Henson took care of me while buying the car, he is very professional and knowledgeable, he made the whole process very smooth and fast. I highly recommend Nathan Henson and Cavenaugh Hyundai!! Thank you so much for a great experience and vehicle!!!

Nathan Hansen Helped me with an out of state purchase. I was having a very hard time finding the perfect car for my mom. Ones that were listed did not exist or were bait. I called and he was so easy to deal with. He followed through on everything he said he was going to do. This means a great deal. He went above and beyond by even driving it and picking me up at the airport 45 minutes away! We are happy!

Great people to work with got us a new vehicle. Always does the best they can to help you. If you need a new vehicle go check them out

Dismissive, rude customer service, argued and completely refused to offer any help or information. Hyundai owners don't matter, only potential buyers apparently, while my Sonata sits dead and unusable

I have had, quite possibly, the worst experience I've ever had at a car dealership service department. I bought a new elantra gt at Cavenaugh Hyundai. The buying process went great. I loved the car until it started getting cold. I'm not sure what the problem is (I haven't been able to get it fixed)... but when its cold, say below 40, the steering wheel makes a awful grinding sound. Figured might as well take it in and get it fixed. This turned into a several month long process. First time we took it in they replaced the rack and pinion. Next day same sound. Take it back the next day and after I show the mechanic the sound he decided to replace the clock spring. Next day same sound. They kept the car and eventually told me they can't hear the sound (I guess they forgot what it sounds like as soon as I left). Took it back again after the service manager insisted I show him the sound. He acknowledged he heard it and called the mechanic to hear it again who also acknowledged he heard it. The mechanic said something along the lines of that's not the sound the service manager told me he heard. Great, there seems to be a communication problem. They told us to bring it back in a few days. They never said what they were going to do, so when my husband dropped it off he asked what they were going to do to the car. The service manager got very mad and started yelling at my husband about an attitude and how he's not welcome back anymore. At this point we tried going to the general sales manager, who we bought the car from and told him everything. He seemed very sympathetic and has tried to help us. However, at this point it has turned into a he said she said thing. The service manager swears up and down that they fixed the first sound and this is a different sound. That the loud obnoxious grinding sound is "normal" for this car. Our next step was to call corporate. We explained everything and said that The service manager has been shady and rude since the 3rd time we brought the car in. Corporate then called and spoke to The service manager and again he said the first sound was fixed (not true, it's literally been the EXACT SAME SOUND the ENTIRE time) and its normal for the car. Corporate sided with him and said if we aren't happy to take it to another Hyundai dealer for a second opinion which is over an hour away. Short version. If you have a difficult to diagnose problem with your car the service department will throw random fixes at your car without paying attention to what you say. Then play it off like you're crazy for wanting your brand new car to not make a sound that no other car I've ever owned has made. Honestly if there was anyway I could just start over I would NEVER have purchased this vehicle from Cavenaugh Hyundai and would just go elsewhere.