My 2022 Ford Raptor purchase with Dan Bard at Smith Ford of Lowell was an exceptional experience! Dan is a very straightforward, honest, and up front guy and I have only great things to say about him and this dealership. The buying experience was top notch, Dan was very patient with me coming from out of town, the pricing and selection was far better than everyone else nearby, and the entire process was seamless. Dan even had appreciation for the great condition of a ten year old truck I traded in and the trade in value I was given was significantly higher than three other dealerships I had spoken to recently. I can't emphasize how refreshing it was to deal with a dealership that didn't play games or hide anything. Dan is a great guy and called this morning, a couple months after purchase now, to check in and see how the truck was working out and how we were doing. Title affidavits and processing paperwork arrived in my mailbox just a few days after purchase as well. This small town dealership still has the customer service many of us have known but watched fade away elsewhere. Thanks again Dan and everyone else at Smith Ford who handled this transaction. You're all great and highly recommended!

Justin at Smith Ford in Lowell is one of the best sales people to work with in Northwest Indiana. Very knowledgeable, reputable, down to earth and kind. Justin is my go to Ford Sales person going forward.

I am very please with EJ. He sold me Mercury Mountaineer online all the way from Ohio. He is honest salesman, i would recommend anyone who need a ride.

Had a great experience buying a new truck from them. I was in a situation where I needed a vehicle quick. They still took the time and found me exactly what I was looking for and did everything they could to make the experience quick and easy! Grade A customer service! Justin Kinnis was the best salesman I could.have asked for!

I went in on a cold snowy day with my daughter to look at a few different models and EJ went out and scraped ice and snow on a couple different cars so she could make a decision. The whole process was easy and they located the exact car that she wanted.

Purchased a used Ford Expedition from them. They did not offer any information and did not seem to know anything about the vehicle. One day after we purchased it, we now need new rotors and brake pads. It would be nice if dealers were honest with customers so they can make an informed decision. They were all friendly when we bought the truck but at pick up they barely said a word. They have lost a customer.