WOMEN BEWARE — Please read before doing business here. I had an extremely negative experience at this dealership, and the issues have continued long after the sale, including their refusal to pay their portion of the GAP insurance I purchased through them. When I first bought my vehicle, the financing process was unprofessional and hostile. The finance representative became so escalated that he actually threatened to “take things outside” when my boyfriend questioned why my payment amount didn’t match what I was originally told. Two weeks later, I had to bring my truck back for a repair on an issue that had been present since the purchase. When I arrived, I was suddenly told I needed to re-sign my loan with new terms. This is a completely unethical practice. The same finance employee who had previously been aggressive with my boyfriend began pressuring me, telling me I needed to sign immediately because he was “busy.” It was 8:00 p.m., the lobby was empty, and his behavior made me feel extremely uncomfortable. When I asked for a manager, he first refused. Once the manager finally came out, he did not ask for my side of the situation; instead, he immediately sided with the finance employee. I explained that I no longer felt comfortable completing the purchase under these conditions. He responded, “fine,” and provided no support whatsoever. I was visibly shaken and asked if they could help me get an Uber since it was late and dark outside. The manager told me they would not assist and that they were closing, so I needed to leave. As I walked out in tears, he shouted across the showroom, “Have a good night.” I walked alone to a nearby Kroger and waited there until my boyfriend could pick me up. Now, months later, they are claiming they sent the GAP insurance funds to my lender, but my bank has absolutely no record of any payment. I have left multiple messages, and no one has called me back. Women, please beware. I was bullied, pressured, dismissed, and treated with complete disrespect. There are many reputable dealerships that treat customers with honesty and integrity. Don’t risk your safety, peace of mind, or money here.

Terrible experience at service, it feels like they are working again what benefit you , not helpful at all.

Couldn’t be happier They have been great every time I have my truck serviced. The 1 time I had a problem with the fuel system it was repaired free of charge. Ford of Murfreesboro lifetime warranty paid off

On 9/28/24, my Ford Edge partially flooded on the inside because of a bad windshield install done by Ford. Replacing the windshield was all part of an agreement for me to buy this vehicle. Water moved up the channel and soaked some of the headliner and dropped down into the floor. I vacuumed about 5 tanks of water into the wet vac and all the remaining water was under the carpet. I took the car to Ford of Murfreesboro where I purchased it. They gave me a loaner for a couple of days and then demanded I bring back the loaner because my car was dried and ready. I asked to speak with the GM who's name is Stephen Wells because I was concerned of moisture, mold and mildew. I told him that I will need some sort of warranty for future issues related to this and that the car needed to be gutted on the inside and all fabric replaced including the wire harness because of moisture issues. Stephen started getting very rude with me and told me to bring my xxx down to the store because he'll be waiting for me in the front lobby. I went down there and he immediately came moving fast and got in my face in front of all the employees and customers. Eventually he calmed down but still wasn't willing to give me any guarantee of warranty. He then tells me that my car isn't ready anyway because it's still drying out but they already called me and told me to come pick it up because it was done. Shady business. I couldn't just leave the car there because I have a loan on it. I was basically backed into a corner and trading it out and taking a financial hit was my only option. I now have a vehicle with 20,000 more miles on it, a smaller engine, an older model and a higher loan payment. Something isn't right about that!! I went up to Ford the following day after spending about 6 hours the night before dealing with all that mess. I was picking up my new car I had to buy and as I'm leaving here comes the GM, Stephen Wells, out to my car that I'm already in and starting to drive off. He starts getting really angry with me, cussing me out and making me feel extremely nervous about the current situation. This is all because he heard I was going to leave a bad review. Well duh!!! He tells me to get the f... out of here and don't ever come back. I really thought he was going to try and assault me and or kick the new car I just bought the night before. His employees are just standing outside watching his behavior. I called the owner of Ford of Murfreesboro. His name is Andy Obeissy and he also owns Toyota of Murfreesboro. I explained the whole entire situation to him from start to finish and suggested he watch the camera feeds and perhaps listen to the phone recordings. He seemed concerned at first but for some time, I never heard anything back from him and when I did he had basically said he isn't going to do anything about it.  They sold that 2022 Ford Edge ST that had plenty of water in it as if nothing ever happened.   As of July 2025, the owner Andy has never terminated his off the hinge General Manager. The part and other issues we discussed to have fixed, per purchase agreement, on the second vehicle, never was offered to me.

Had a terrible experience at the dealer. I went in on 5/20 for a check engine light on. They told my truck needed a new oil stick, oil change and reprogram. apparently is consuming too much oil and Ford is aware that this is a problem. I purchased the truck from them brand new and done all services with them. They charged me $500 for this and told me I needed to go back every 1000 miles to check consumption. if the problem didn't fix itself I would need a new engine. so then I did take it back at 1000 miles. when I arrived it was a nightmare in itself. They kept sending me back and forth between the dealer and the quick lane. No one seem to know what to do. when I finally did get the truck in to be checked, they told me that the problem is still there, my truck is consuming too much oil and that I would need a new engine which my lifetime warranty would cover. I took my truck back for the engine replacement and left it for a week. when i went to pick it up they told me is fine, is normal consumption and warranty would not replace the engine even though at the very begining they told me it would need to be replaced.. Why in the world did they charge me $500 then??? I feel like they don't stand for their lifetime warranty like they advertise. I bought several vehicles from them and would not be coming back.

Buyer be Aware!!! Murfreesboro Ford will make you promises they do not intend to keep. I purchased a new car with a trade-in. They asked for a 20 day pay-off on the trade because they state they will send the pay-off within 20 days. Here we are at day 22 and now they are saying they will send the pay-off within 30 days. “the checks in the mail". They do not seem to care that their incompetence cost the customer in additional finance charges in the end. I had similar experiences from Murfreesboro Toyota where they promised a second key fob within 30 days of purchase. I received it after six months of ownership. Come to find out the same group owns both dealerships. Sounds like their Moto may be to close the deal and shaft the customer. I would encourage anyone looking to do business with these two to look else where.