We walked in knowing what we wanted with the intention of buying and getting in and out of there. There sales guy Mark Huth wasted so much time telling me all this stuff they'll do for you at Russ Darrow Kia. Well, all of it was lies and completely unnecessary. He didn't need to say any of it. Why bother saying you're going to call each week (and never do it), why say we have great complimentary car washes (and then Russ Darrow workers who do the car wash say, it's not great but what did you expect for free) and we'll include oil changes (I got the email for my first oil change with the button that says schedule appointment. I filled out the appointment form and got a call. She said we don't take appointments. If there is 1 person waiting it'll take an hour, 2 people waiting a couple hours. So free for the first time IF you can come back everyday and wait for hours). Then he continued to try and lease us his personal hunting land. Then we had to wait days to pick it up based on his schedule. Disappointed with the service and the car. Will not buy from here again, big mistake.

We purchased New tires from Russ Darrow Kia appleton. We called to bring our sorento in because there is a nail in the tire. The service person told us that they don't offer any warranty for nails or anything that would damage your tires. My wife suggested that they should. The service person laughed at her. I have brought our vehicle there previously and heard them selling things to customers that aren't necessary just to get money out of them.

They put a sticker on top of a hole in the windshield which I didn't see till after I purchased the vehicle...I brought it back to them and they said sorry you bought as is . Waited 5 hours for an oil change. yes, five hours ! They repaired a hole in my tire and it blew out 2 days later....the patch had a sharp point on it and tore my tire to shreds. I paid extra for a program to have my car washed each time I take it in .....the last three times I have been there the carwash is "out of service" Their waiting area and bathrooms are a pigs sty and they don't even put the paper towels or toilet paper in the dispensers but leave the rolls sitting on floors and sinks. The place and the service here are disgusting and even though I have more free oil changes coming and my warranty I will NEVER go there again cause I just don't trust them.

It was exciting to buy a new car worked with both centers. My husband and I work opposite shift so this took longer than normal. The first guy would call text and email me daily several times a day. And u advised him I had t talk to my husband! Age kept pushing a car we did not want and would not even show us the ones we did want! Finally we had a day off together went to the other "super center" an found one we liked! Purchased next day! 4 safety sensor lights came on driving it off the lot! Went back to have fixed got it in writing! Took it in after 2 hours of fixing it I left and 4 blocks later they all came back on! This is day 4 of my experience. So me and my husband asked that they warranty their work! Said flat out you are stuck with the vehicle it your responsibility! So then they gave us a rental after talking to the "GM" who finally agreed to have the car fixed and he would personally contact me each step of the way! the was a rolling advertisement signs every where I could not even see to drive it all the window except the front windshield was covered, I took them down I was not advertising for them! We had decided on the service we got to call corporate! She was worse she was like he's a good guy I know the gm he's going to do what he says! Well whatever! I ended up checking on my vehicle personally and never got a call back to this day from the GM! After 4 months of owning it! Then while they did have it in for repair they lost my vehicle for 2 days between them and the ford dealership! I had I call to find it! Then I was to get 2 keys one for me and my husband, and they would not even do that for the trouble they caused! Finally a guy I new at ford made us one for free ( this is how I found my car BTW) just because of this! This is by far the worst experience I have ever had

They worked fast and hard to get me into a newer and safer vehicle. They are the best, I would definitely recommend this dealership with high regards.

Thank you Scott Dan and Kevin we just wanted to come see the vehicles and we ended up with a 2012 Chrysler thanks to the fabulous work you guys did for us. Thank you so very much and Yes I would send everyone and anyone to the used store to see you guys. Thank you so much again. Sincerely Jennifer Renard & Robert VanDalen