Never did I think I would end up with a Kia. Little did I know I would absolutely love the K4! I had truly a great experience at Russ Darrow Kia thanks to Michael Krumm and Jonathan Chizever. From the very beginning Michael handled my skepticism amazingly never pressuring and incredibly patient with my occasional bluntness. I initially test drove the K5 and he walked me through all of the fun features. After thinking things over I ended up coming back but Michael wasn't in :(. Jonathan stepped in and was just as wonderful! We test drove the K4 and I loved it - the interior was definitely a selling point for me. Jonathan handled all of my many, many, many questions with absolute grace. I wrapped things up with Michael in the end who went above and beyond to welcome me into the Kia family. He even made a check in video before I came, super unexpected and super personable. Both were absolutely fantastic to work with and genuinely cared. I look forward to working with them for many more years!!!

Michael Krumm at Russ Darrow Kia in Madison provided exceptional service throughout our entire car-buying experience. From our initial inquiry through final paperwork, Michael was incredibly knowledgeable, patient, and genuinely invested in helping us find the perfect vehicle for our needs. He took the time to thoroughly explain everything, answered our numerous questions with expertise, and made what can often be a stressful process feel smooth and straightforward. Michael’s professionalism and dedication to customer satisfaction truly set him apart. We couldn’t be happier with both our new Kia and the outstanding service we received. Anyone considering a Kia purchase should definitely reach out to Michael Krumm - you won’t be disappointed. Thank you, Michael, for making this such a positive experience!

Highly recommend!! Zack helped me and was awesome. He went above and beyond. I bought a used car and it was exactly as pictured and described on cars.com. This is a top notch dealer!

Ev was so helpful and there was zero pressure to buy! I would recommend ev to everyone I know

An amazing experience thanks to Kia salesperson Matt. Friendly, profession and without any pressure. I had planned on looking at a competitor yet but the combination of car and dealership experience made it unnecessary.

I had received pre-approval and called Jonathan Chizever about the car I was interested in (Kia Sportage Hybrid) and set an appointment time. My vehicle was right out front and everything went very smooth. I was able to drive my 2025 Kia Sportage Hybrid by early afternoon. Very impressed with Jonathan Chizever and the Dealer Staff in finalizing the sale!! Great work!!!