If I could I will rate a 0. We came with a problem what we knew and the check engine light was on. They even did not paty attention to it . They took the money for the diagnostic and when we ask for the check engine problem they even didn't check it.

THIS IS THE WORST DEALERSHIP I HAVE EVER DEALT WITH. I HAVE BEEN DRIVING LUXURY VEHICLES FOR OVER 25 YEARS AND NEVER HAD AN EXPERIENCE LIKE THIS. THIS IS DEFINITELY NOT THE LUXURY VEHICLE EXPERIENCE. MY NEW VEHICLE HAS BEEN IN TWICE FOR MAINTENANCE ISSUES AND BOTH TIMES I WAS BEING CHARGED AND TOLD THESE ISSUES WERE NOT WARRANTY ISSUES!! AGAIN, I HAVEN'T HAD THE VEHICLE FOR 9 MONTHS!!!!!! FYI- THIS IS MY 3RD RANGE ROVER AND NEVER HAD THESE ISSUES- FIRST PURCHASE WITH THIS DEALERSHIP!!! NEVER AGAIN!!! I WOULDN'T ADVISE ANYONE TO BUY A VEHICLE HERE!!!! THEY WAY YOU ARE TREATED AS A CUSTOMER IS TOTALLY UNACCEPTABLE IT'S AS IF YOU ARE A LOW CLASS CITIZEN - VERY INSULTING!!!

Utterly the worst dealership on the planet. Impossible to get timely appointments, no sense of urgency whatsover, expensive service (they wanted $450 for a battery), don't address issues even if they are on your list EVERY time to go in for service (you think they'd want to fix the issue), the turnover in staff is faster than cooking pancakes on Saturday morning. This isn't a one-time mishap - it's having to deal with these people constantly since 2017. Six years is a long enough sentence. I will NEVER buy from these people again. I am not alone. the general consensus with literally everyone I talk to is this dealership doesn't deserve to be in business. I've personally talked at least 3 people out of going there that were interested in LR.

This is not a luxury vehicle experience. One year old Defender with engine overheating. No loaners, no urgent service available, car sat for a week. The service department never answers the phone or updates you on progress (or lack thereof). If you want the hassle of a pretty car with reliability issues, check around for a dealership that is adequately staffed in their service department. It is not in Solon.

Very good service. Very quick responses and very pleased all around and pleasant interaction w salesman.

The worst experience I have ever had with a dealership. I’ve bought 4 Range Rovers and 2 Jaguar’s (over 600,00 ) and to be treated like gum on their shoe in the service dept. I even contacted the CEO of Ranger Rover on Solon and no one from their office even bothered to talk to me to see what happened with my car and how horrible I was treated in the service dept. Never will I ever purchase anything from them and I’m making sure I tell everyone I know not to show there Mary Ann Thompson