In January 2025, my husband and I purchased a 2022 Lexus RX 350, trading in our 2021 Lexus IS 300 and providing two key fobs. Prior to relinquishing the key fobs, we negotiated to receive a second key fob for the new Lexus. We received written confirmation that a key fob would be provided. However, upon handing over the key fobs, we proposed an alternative solution: retaining one of our key fobs for reprogramming with the new vehicle. They assured us they would provide a new fob. Two months later no FOB. Better Business Bureau and Lithia Motors is getting a nice letter from me shortly I should have NEVER purchased there. Worst experience ever!

My wife and I purchased a vehicle from Volkswagen of New Port Richey in September of 2024. We had multiple issues with the vehicle from day 2. After attempting having it serviced multiple times we reached out to Wesley Copeland, sale manager to see what we could do. Long story short, Wes went above and beyond, reaching out to Volkswagen himself and working with them to help us find a reasonable solution. Today my wife and I left with a brand new 2025 vehicle and I couldn't say enough about how great Mr. Copeland and Volkswagen of New Port Richey are. They absolutely stand behind the products they sell and put the customer first. We were also assisted by Gali Balter who is one of the most product knowledgeable sales persons I have ever dealt with. If you are looking for a vehicle I would highly recommend Volkswagen of New Port Richey and Gali Balter, a knowledgeable and down to earth person that will not only help you find the car you are looking for but will also be able to teach you all of the ins and outs of the vehicle. I always buy new vehicles and had never had an issue in the past and when I did Volkswagen of New Port Richey really stepped up to make things right! An amazing team and great experience!

BUYERS BEWARE. We bought a used hyundai elantra in this dealership and my experienced is the worst I have ever encountered in any other dealership I deal with. Bryan the salesman, we agreed on the price that is out of the door and when we were at their financing office, they increased the price of the vehicle. I put down the down payment of 4K and they did not deduct on the price that we agreed on. They added on the price that we financed. WHAT A SCAM!! They gave us the flash drive where the documents that you signed. We decided to return the car but they ignore us, they don't want to talk to us.

We’ve been looking for about 2 months and have been to almost a dozen dealers but just couldn’t find what we were looking for. They all wanted to push us into the car they wanted and we dealt with some very rude salespeople, putting down their competitors by name and they had very bad business ethics. Then finally we happened to stumble across a nice car online that led us to New Port Richey Volkswagon and were greeted by Joshua. He was very personable and honest. He was like, I hear what you’re looking for but I’m not too sure we can get you where you want, but let’s try. Well we went looking for a used car and left with a brand new 2024 Jetta! Joshua is honestly very easy to work with and extremely respectful for a car salesman. If you’re looking for an honest salesman who’s not going to pressure you or lie then Joshua is your guy, enjoy your Jetta! Oh and David in finance was awesome as well, very awesome duo when spending thousands of dollars!! Thank you Joshua and David, we will see you in two years!

My wife has been customer of VW of New Port Richey since we moved to FL in 2017. She has always been satisfied with the work. Recently, she went it for a n oil change and they said a number of things needed work. I was skeptical so I brought the car to friend who has worked on the cars for us previously. He supported everything they said needed work. I did save some money having him do the work however. I have wanted an EV for a while. Wasn’t too sure about the ID.4 but we got a fantastic deal on a 2023 lease and we love it! I strongly recommend VW of New Port Richey. If I had to name everyone we have had positive interactions with there, this review would be even more lengthy. Suffice it to say, EVERYONE was wonderful and treated us very well.

The absolute worst dealership! Purchased one of their used vehicles ( which was never properly inspected ). Spoke to management about the engine issue, they asked me to come in to further diagnose the vehicle and after multiple follow ups and a week later, I am still left with being unable to drive my truck. Save yourself the dealer fees and buy from a used car lot, you'll get the same experience. 0 accountability. Buyer beware.