Very disappointed with my experience at LaFontaine INFINITI. I brought my vehicle in for warranty work and ended up paying more than my deductible, which completely defeats the purpose of having one. The pricing was outrageous — they quoted me almost double what other local shops charge for brakes. To make matters worse, it took nearly three weeks to get my car back, with little communication throughout the process. What really pushed this over the edge was the service manager asking me to give all 10s on the post-service survey. When I told him honestly that this wasn’t a “10” experience, he made sure I never received the survey at all. That kind of manipulation says a lot about how they operate. This was my first and last time doing business with LaFontaine INFINITI. I expected much more from a dealership that represents a luxury brand.

I have done business with Suburban Infiniti of Troy since it opened. This dealership is welcoming and friendly, providing excellent customer service, from the sales department to the service department. I have recently worked with Gary Davis, sales consultant. He assisted me in selling my deceased husband's car. Gary was friendly, organized, knowledgeable, and proactive in facilitating the transaction. He is also happy to assist with any questions I may have about the operation of my own vehicle. Gary is, indeed, an asset to the dealership.

Sami is a great asset to the service department! Great with communication, and always takes care of everything with great care, no stress just great service!

They gave me a good deal for my trade in worked with Dino Haque and Eric Fleming they were great highly recommend this dealer as for Dino great guy. Yousef mosleh 10-14-23

Everything was great and the service department was amazing. I would definitely recommend my family and friends there!!

I've had some terrible experiences at dealerships in the past. Sami Elhage from the service department at Suburban Infiniti of Troy has restored my faith in dealerships. Sami provided 5 star service. He was professional, courteous, attentive, took time to explain the issue, was patient with my questions and concerns, and provided updates along the way. Sammi arranged transportation to and from the dealership. He also arranged for me to drive a loaner while they diagnosed and completed the necessary repairs. I have nothing but praise about my experience. I highly recommend and thank Sami.