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What Others Say

Service was fast, clear, coherent, and without any pressure. Thanks to Mitch for the great help!

I recently brought my MINI Cooper to Bill Jacobs MINI for routine maintenance, and I couldn’t be happier with the experience. From start to finish, everything was smooth, professional, and efficient. A big shout-out to Mitchell, my service advisor, who was friendly, knowledgeable, and kept me updated throughout the process. He made sure all my questions were answered and explained everything clearly without any pressure or upselling. The team at Bill Jacobs MINI took great care of my car, and it was returned clean and running perfectly. It’s great to have a dealership that truly values both the vehicle and the customer. Highly recommend them for anyone looking for quality MINI service!

I brought my Countryman JCW in for routine service at Bill Jacobs Mini. My service manager was Mitch, as usual. Mitch is so good at what he does and how he makes customers feel, that I believe he's the glue that keeps this location running the way it does. I'm so happy I found Mitch and Bill Jacobs. I'd drive two hours to get the family style service they offer without hesitation!

My 2023 JCW Countryman was recently repaired from a serious pot hole incident that took place 26 days prior to receiving the repaired car. Despite the time it took to receive my car back, Mitch Shefveland provided timely updates on parts delivery, repair estimates, rental accomodations, etc. Overall, I have been impressed with the dealership since I made my first Mini purchase in 2022. Nice work to Mini Team in Naperville.

Over this past weekend, I found the locking pin on my fuel door stuck in the locked position. After figuring out that my 2023 model doesn’t have a manual release I reached out to Mitch who made getting my Mini in for service easy. Service at Bill Jacobs is consistently great and Mitch as my service advisor always makes the process smooth.

Mitch from the service department is amazing! Always good communication and great service!! They make it so easy!

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