Unfortunately Evans customer service has declined over the past several years. In the last few years every time I made an appointment for an oil change after waiting for hours it turned out they would find something else that needed done. In September of 2024 which was supposed to be an oil change only turned out to be the worst nightmare ever. Evans motor works said BMW recommends break fluid flushed, after three hours and $483 later a tire pressure sensor light started flashing. I called again got an appointment, waited two hours supposedly they programmed it. As soon as I drove off it turned on again, made another appointment several weeks later. I was told they will have to do the diagnosis for $199, I told them I already had the diagnosis the batteries needed replaced but they insisted that they will have to do the diagnosis again. Two hours later they said your batteries are low in the sensors but we don't replace the batteries we have to replace the sensors and it will be $1250, but if I replace my all 4 tires it will save me $189 which will be deducted from $3100.68. Although I didn't need new tires at the time I trusted them and got everything they recommended and hoped I won't see them until next year the bill was $3100.31. I was confused that the $50 coupon and $189 they mentioned were not deducted they said it was the labor that was not added previously to the estimate. Three weeks later my washer fluid went out which was surprising because I was out of the country for two weeks and my car was parked and not driven. Instead of calling them back I filled the washer fluid which was out in a few days again. I called back and of course they said they will do the diagnosis for $199! At this point the salesman stepped in and recommended that I should look at new cars because my car is getting old. I didn't think 55,000 miles was too much for a BMW that was bought not used nor certified but brand new from them!! Well ma'am your car is getting old and that's why it needs all these repairs! After a few more weeks my dashboard turned red saying brake malfunction STOP CAREFULLY do not drive. I called the service manager and they said they will keep the car and put me in a loaner car. At this point I was panicking and thinking maybe my car is falling apart and I guess I do need a new car. I sent pictures of my dashboard to Jamy who said not to worry "we will take care of the car." 24 hours later I called to see if my car was ready and Jamy said it was ready and brake system is fine and it was a computer glitch that was reprogrammed by Jacob the technician. They dropped off the car at my work and took the loaner back on February 11th 2025. Twenty minutes later I get the text from the salesman that they have the New 2025 BMW I was looking for. I told him I needed my car fixed I just don't need a new car right now. After work when I started my car and drove less than half a mile my dashboard turned red again saying brake malfunction STOP CAREFULLY do not drive! I pulled over and called Jamy again who very calmly said "it's fine it takes a while after reprogramming it. If you feel we need to look at it I will call you first thing in the morning at 8 am." I called Voss BMW they said please don't drive the car and get it towed to us!! Obviously I was NEVER going to take my car back to Evans anymore. After getting it diagnosed and checked I found out that unfortunately Evans BMW had left the brake valve open when they did the brake fluid flush and the brake fluid was literally spraying every time I hit the brakes. I was told if I hadn't brought the car in I would have been in a car accident and no one would have found out. I have left voicemail messages and sent texts to the managers to let them know about the whole situation with absolutely no response back. I also unfortunately had bought the three year oil change package that they need to refund for the next two years but no one is responding back.

This was an awesome experience. Orlando was great at helping me get what I wanted and Jonathan the genius was so knowledgeable and very helpful in helping me learn the car. I would recommend Evans to anyone who needs a car.

Best dealership in town! We have done a lot of business here and every time without fail they have provided us with a wonderful experience. From sales to service to everything in between the employees are friendly, professional & knowledgeable . We would never go anywhere else for all our BMW needs! Thankyou Uwe,Ann ,Mo,Jonathan and everyone in between !

From the first time I walked on the lot they have never followed up with anything they said. I ordered a new BMW and I asked questions about add- ons, my trade in, service work. Drove a hour for a appraisal for a trade in. The sales man that I set it up with was not even there. The guy who I finally talked to did not even get up to go out to look at my car. I complained to the sales manager about the employees, she was to get me a estimate for window tint and she never followed up ! I called for my first service appointment and was transferred to someone's answering machine. They have never called me back. Unbelievable service. I might expect this from a used $5000 dealership but not when I'm spending over $50,000.

In today's day and age, it's great to know that there's a car dealership, a sales manager, and a salesman that honors their verbal agreements as promised. I recently purchased a 2019 BMW X3 m40i from Evans BMW and worked directly with Ann Conrad and Zac Finnegan. Ann and Zach agreed to match a competitor's price and to work with me on my end of lease fees with Infiniti. The fulfilled every promise and have earned my respect and future business. If you are in the market for a BMW then, I strongly recommend working with Zach and Ann! They are trustworthy and honorable and have clearly demonstrated that they will work with you to earn your business.

I recently bought a 2016 X3. The staff was friendly and negotiations were fair. I am happy with my purchase and thankful to the staff for helping me with my new car.