Documented AI Price Ratification Not Honored; Currently Under NYS AG Review Review: I value transparency and professional integrity. Unfortunately, my recent experience with Spurr Chevrolet GMC involved a clear "Bait and Switch" tactic regarding a 2023 Suburban (VIN 285868). The dealership’s authorized AI digital agent explicitly ratified a sales price of $6,852 in writing and instructed me to "plan for pickup." However, when I attempted to finalize the purchase, the dealership staff refused to honor the ratified price. During our interaction, they utilized a "Two-Phone" pressure tactic to attempt to drive the price to nearly $50,000 and ultimately disconnected the call when I held them to the agreed-upon price. Due to the deceptive nature of this transaction, I have filed formal complaints and this matter is currently under active investigation with the following agencies: NYS Office of the Attorney General (File# 26-013554-M1) NYS Division of Consumer Protection (File# 20260223-003764-WEB) I have preserved all timestamped screenshots of the contract ratification. I strongly advise any potential customers to document all digital interactions with this dealership. I remain prepared to take delivery of the vehicle at the price that was ratified by their representative.

A Friendly and Honest dealership. I just bought my second truck from them, both experiences have been excellent. Trey (the general manager) and Gavin who assisted with my most recent purchase, were professional, honest and hardworking in finding the right truck for me. I highly recommend this dealership to anyone- great people like Trey working there make all the difference!

If this was 5 months ago I would’ve told you this was the best place to buy your next vehicle, however that being said I would strongly suggest you avoid buying anything from them now. When my wife and I bought our Terrain Denali back in November they went above and beyond to get the deal done they stayed in constant communication and made the process very easy, Jump forward to this past weekend I go in to trade in my jeep compass knowing I’d be upside down, not only did they completely undervalue my trade they told me they would call me as soon as they had more information and sent me on my way they called me today two days later had me come in and tried to sell me on an EV at first I was reluctant but after looking at it I was really excited about it they told me they would get everything put in and would call me shortly so I left excited I was getting a new car it wasn’t until 7:30 the sales person reached out and said sorry no deal. I’m not upset about being turned down it happens I’m upset about the lack of professionalism, communication, and being valued as a return customer. Unless you have perfect credit and a huge down payment they do not want your business

OUT of state buyers BEWARE !!!!!!! Purchased my new vehicle on 4/16/24 between then and now my sales person left (Erica), and she told me the tile clerk also left. It’s now 6/19/24 and my registration has been expired after numerous texts and calls still nothing. Left a message for the sales manager Steve only to make sure he knew of my issue no response. I paid over $683.00 for the registration Fee. The least they could do would have been to renew the registration. It’s really unfortunate , Im hopeful this review will help the next person.

Got my vehicle in and fix asap even with the parts being very difficult to locate.

Dennis worked hard for me and with me. Listening to my diagnosis and staying with my correct assessment until tech could verify issue. Issue was corrected as well as finding and correcting two other issues. Then worked with my warranty company getting me the most coverage possible which reduced my out of pocket. While I pay a premium utilizing a dealer for repairs, those repairs are at the top of industry standards as well as OEM parts. This is why I will continue to recommend and support Spurr and have brought 4 other people too Dennis. One gets what they pay for and Dennis and his team deliver. Thank you Dennis and team!!!