Charged for problems that arose while under warranty but conveniently fixed after.the warranty had expired

This was my first time bringing my car to Volvo Village Danvers and I couldn’t be happier. Rodents chewed through wires on my engine harness and the car had to be towed in. I called to see if they could take it in on short notice, having never serviced my car there before, and they were very welcoming and accommodating. They even worked with my insurance adjuster to get the work approved. Gladys was my service advisor and she was very helpful and communicates well. They ended up needing the other 2 keys to my car, and she had a technician stop by my house on their way home to pick them up! Really great service! I’ll be bringing my car here for any future repairs/maintenance.

Very poor customer service. A man opened a door and said hello and that was it. We looked at all the cars in the showroom and no came over. There was staff in their offices but they didn't come out. We were there for at least 30 minutes.

I am sorry for anyone who has to deal with the Finance department. They have individuals working there who should not be in customer facing roles. I have never been more disrespected by a individual in my life. Asking standard questions about the buying process, and only about two questions in (less than two minutes) she stormed into the lobby of Volvo and yelled how she cant work with someone like me. Not only was I embarrassed for myself, as I did nothing wrong and am not a difficult person to deal with, I was extremely embarrassed for her. I would never be able to show my face again in that building if I did what she did to me. Completely disrespectful and repulsive. I will not now or in the future do business with this company if they employee people like her.

Great experience! Boris made car buying process quick easy and transparent. Love the car and will recommend to friends and family!

Truly terrible purchasing experience. Was buying a uniquely configured car from out of state and had to rely on their salesman’s photos etc. Asked numerous times to send all pictures of scratches, nicks, dents, road rash etc. They just sent me pics of a perfect car and said there’s no damage anywhere. When it arrived, the cad looked 10 years older and more worn than we were led to believe. It wasn’t even detailed properly. Bruce, the sales manager, promised to make it right. He stopped returning calls and emails shortly thereafter. Avoid this dealership. There are good dealerships out there. You don’t have to use these guys.