Service team lies. Our previous vehicle had a flat tire and had to go back several times for them to fix and they were never able to and were trying to force us to buy a tire. It’s been a saga to say the least. Now, we have a new truck and had nail in tire less than a week ago and they claimed they fixed only to see psi diminishing daily given their temporary fix. We also have tire insurance. It’s a rotten scheme and they should be and will be reported.

Above excellent. I went to three Toyota dealerships yesterday and was given the run around and was lied to. I came to this Buick dealership and they took very good care of me. Left with a brand new 2025 Buick Encore which is the color I wanted and the model I wanted. I am more than pleased with my experience, and have already recommended someone to that dealership. Shout out to the Vail Buick team, you guys definitely have a returning customer in me. Thank you Carl, for your superb service. It made a bad day into a great day. I absolutely love and adore my car, thank you again for such a wonderful experience! 10/10 highly recommend. These guys are the best of the best!

THIS DEALERSHIP IS A NIGHTMARE. I have had a Buick for 7 years - but this will be my last. Disgusting customer service, especially from the manager. There is a part I need (due to recall) on backorder, and my car cannot pass inspection - I have been dealing with this for 6 months!!! I pay full price for a lease to have a check engine light on for half a year. When I called for the 4th time today, I was told "there is nothing that can be done and I shouldn't have waited to do the inspection" (which I did not - the part has been unavailable this whole time). I basically was told it is my problem if I get a ticket. It is not my fault the part was recalled and on backorder, and it has been nothing but a headache. I was not even offered a loaner, a solution, or a discount on my lease. I was simply told it is too bad. The manager even told me he doesn't know if I can return the car when my lease is up in February with a check-engine light on. So what then!?!??! Seems like a scam and my next step will be a lawyer if needed. 0/5. AVOID AT ALL COSTS. I will be blasting this review wherever I can. You have been warned!

Every time I’ve gone into there service department for #Warranty work my truck was never fixed right the first time. Always had to bring it back multiple times.

One of the worst service departments at a dealership! They will never update the owner of the vehicle on whether or not your car is being looked at. They take a week to "diagnose" any problem with the vehicle. I had to call the service department myself everyday and diagnose my own vehicle! What a joke! They scratched and marked up my interior to a point where I can't even fix it without replacing panels. Their main tech Dale DeMarco should change his name to Snail DeMarco for the poor performance he puts out. A small town mechanic can run laps around these guys! Never, I repeat, NEVER take your car for service here!

Irving Zaks at Vail Buick was very responsive to my emails and calls. Process was smooth and quick. Set up test drive appointment via email. Received a good price and financing (without haggling) to purchase a new Enclave.