Massachusetts 9
North Brookfield, MA 01506
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Went to Brookfield motors with my Magnum RT for a simple oil chg and tire rotation. As I take extreme care in maintaining my RT's appearance, I was already leery of having someone put a socket, or worse an IMPACT TOOL, to my beloved car's lugs. Imagine my dismay when I was advised that the previous owner had rounded the corners of the lugs just enough to make it impossible to remove them with the proper tool. INSTANT ulcer, with visions of some "get it done, get it out of here" service tech going to town on my wheels with a hammer and socket set. Not to worry though. Troy, the service manager assured me that they would complete the job scratch free. And he did, even taking the time to mock up a piece of cardboard and place it over the alloy wheel to keep them clean and scratch free. 99.9% of dealerships will NOT take the time to do this. They will instead blast them off with an impact gun and send you out the door without saying the word. I was extremely happy with my first experience at Brookfield motors and will now go there for all of my service. Although this was probably no big deal to Troy and his staff, it is this type of attention to detail that will keep a customer coming back. Thanks again!
I purchased my 2005 Dodge ram from Brookfieled Motors new. I had a great time, NO pressure, great price, no hassle. I have since been back for warranty work. Again perfect experience. Fast quality workmanship. See Troy (in service), Dave (in parts) or Doug the owner. Deal with those three people and you will leave feeling great. Other local dealerships (Dodge) I have dealt with (before going to Brookfiled Motors) I always left mad, frustrated and down right *issed off. Not so at BM.
I purchased a 2007 Jeep Compass this past year. I searched the internet to find the best possible deal. Low and behold I found the best price at a dealer that I drive past twice per day going to and from work. These guys were great. They came through on everything promised. I would recommend them to all.
Excellent Service, Friendly Atmosphere,Prices Are Excellent They Think Highly Of Their Customers,This Is The First Dealership Where I Felt That The Customer Was Number One,I Didnt Have To wait All But 2 Minutes When I Was Waited On,And They Were Done With My jeep Quick..I Would Highly Recommend This Dealership To Friends And Realitives....Again Thanks Again....
I bought a new Neon and wanted it right away. I not only got a price lower than expected I drove off in it that afternoon!
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