Pathetic customer service and quite frankly if you’re out of warranty do NOT TAKE YOUR Rover here.

Jim is the BEST! Each time I get my vehicle serviced he is professional and responsive, explains the process and does what he says he's going to do.

Kin in Service has always been courteous, honest & gotten back to us in a timely manner re: our LR4. He is friendly & very personable! My only complaint (which is not a reflection of him) is that the dealership should have more loaner vehicles available versus using Enterprise Car Rental.

Kin sets the standard! He goes above and beyond for his clients. I only bring my Range Rovers to Kin, because I know he's going to treat them as though they're his. I wish he also took my Porshe and Ferrari!!!! Maybe one day... Haley is another outstanding service professional! She knows her vehicles, and works just as hard! These two individuals find answers instead of giving excuses. They remind me of what Harvard wouldn't let us forget. "Only excellence will do." These two deserve "RAISES" Sincerely, Yul

Every time I have to get my car serviced at Fred Lavery for my Range Rover, the service managet, Kin treats me so wonderfully. He is very informative about what it will take to fix the problem and he always gets me a car to use while my car is being repaired. The car he provides is a nice car of equal value to my own. He makes getting your car repaired a good experience instead of a dreaded inconvenience.

I went in for a front end brake job on my 2003 Range Rover and left $1100 in the hole and with a VERY broken truck. My truck was not in my possession for 6 1/2 days! It took them 4 days to complete the standard brake job, and an additional 2 days to attempt to explain why when I went to pick it up on day 4 I couldn't even drive it out of their parking lot due to mechanical failures! I now have no 4x4, my truck keeps tripping into "safe mode", and I can't take it over 50 mph! They kept trying to tell me this was already happening to my truck and that I need to fix it, but I dropped it off with them with NO service engine lights, NO messages in the message center, and NO lit icons signifying issues. It's amazing to me how a truck can sit in a dealership service center for 6 1/2 days and magically get such enormous mechanical and electrical issues. UNBELIEVABLE! They are dishonest and they are swindlers and are making no attempt to repair the damage they created. I have recently sent complaints into Land Rover corporate, as well as the Better Business Bureau.