Ismail is the best salesperson I’ve ever worked with. He was friendly, professional, knowledgeable, patient and not pushy. He was respectful of our time and understood our objectives. He made the entire process fun and easy. I would work with him again and am extremely happy!

Ishmail Merritt was an absolute pleasure to work with. He made the entire trade-in process smooth and seamless, and I truly appreciated his responsiveness and willingness to take my calls and texts at any time. Thank you, Ishmail, and the team at Braman Bentley for a wonderful experience!

Service Excellence at Bentley Palm Beach – Jorge Taboada Sets the Standard I’ve worked with lots of service advisors over the years, across several luxury brands, and I can genuinely say, without hesitation, that Jorge Taboada at Brahman Bentley Palm Beach operates at an exceptional level. From the very first interaction, Jorge demonstrates what true luxury service should look like: clear communication, technical competence, proactive follow-through, and a genuine respect for my time and expectations. He listens attentively to fully grasp the reason I’m looking for service. Afterwards, he takes the time to explain service needs in a way that is both transparent and informed—never rushed, never vague, and never condescending. I especially appreciate that he is friendly, personable, yet very professional. During my first visit, with a bit of a snafu with my ESP, he clearly demonstrated a level of initiative that was most impressive. He took the time to work with me until it was cleared up; and what a relief it was. What stands out most is Jorge’s ability to anticipate any potential issues before they become problems. He manages the entire service process seamlessly, keeping me informed without ever being intrusive. He does this by asking my preferred method of communication (via phone call, text or e-mail). He also ensures that everything promised is delivered—on time and to quality standards and expectations. In an environment where attention to detail matters, Jorge consistently gets the details right. And this has given me the highest level of confidence in him. (I truly value that they keep the interior covered during service). Bentley ownership comes with high expectations, and Jorge meets them with professionalism, integrity, and calm confidence and demeanor. He is not simply a service advisor; he is a trusted partner in maintaining the level of performance, safety, and value that I expect of my Bentley Continental GTC. Bentley Palm Beach is fortunate to have him, and clients are even more fortunate to work with him. If you are servicing your vehicle here, ask for Jorge—you will immediately understand the difference. He is truly exceptional.

Ishmail Merritt demonstrated an exceptional level of professionalism throughout the entire process. Everything was handled promptly and seamlessly, without any unnecessary delays. He was never intrusive and allowed us to evaluate the vehicle at our own pace, free of pressure or uncomfortable sales tactics. His knowledge of the vehicles he represents is evident, and communication was consistently clear and fluid. Overall, it was an enjoyable experience. I would recommend him without hesitation.

Friendly and very knowledgeable , helpful in explaining all options, not pushy or overbearing . I would visit him again.

Ishmail Merritt was spectacular; prompt, knowledgeable and sincere in our interactions. I look forward to working with him again and again.