Probably the worst car-buying experience I’ve ever had. The salesperson was incredibly rude and hostile when I tried to gather more information about the vehicle I was interested in. They became visibly frustrated with my questions and even hung up on me multiple times because I was comparing options with another Cadillac dealership that offered a much better deal. The lack of professionalism and outright disrespect in separate phone conversations was shocking. I’m not sure what kind of customer service practices are taught here, but this experience made me take my business elsewhere. Save yourself the frustration—shop at a different dealership!

This is the worst dealer in the US. Avoid this dealership. They do not honor their warranties. I purchased a certified Cadillac XT5 from Braman. It had 22k miles on it. The Sales process was smooth. The price on the car increase$1,500 when I went to pick it up because they said it was certified. Certified meant an inspection, new tires, oil change, and new brakes. They said that they would email the paperwork. I never received it. I've been trying for a year to get it. Within a few months, I had a problem with the thermostat. I could not get the Service department to call me back. It's been 4 months. I took the car to another dealership to be fixed. It cost $1,300. I had to pay for it myself. I contacted Cadillac. They have no record of my vehicle. I have the title, but do I really own it? Now, I have an issue with the Cam shaft sensor. Another $800 to fix. Again, Braman service would not call back. Now, the paint is peeling and the backup camera does not work. I'm beginning to question the history of this vehicle. I should not have all these issue with a new car. I own another Cadillac, a car version, with 80k miles on it. I've had no issues with that one. I purchased it from another dealer. They gave me a thumb drive with all my paperwork. Something is wrong at this dealership. Cadillac corporate office is no help. I would not recommend this dealership or Cadillac after this experience. There are other luxury dealers that provide better service and quality

I don't have enough wonderful things to say about this place and Ricardo Zambrano. Ricardo is one of the most genuine, caring and professional individuals my family and I have ever had the pleasure of working with. He understood exactly what I was looking for and worked hard to make sure I was happy with the deal. I am glad to be part of the Cadillac family now, I love my new XT5, and I highly recommend visiting Ricardo over at this dealership if you're car shopping. I am immensely grateful to Ricardo, as well as Jonathan in Finance, for the quick and painless process!

July 1st 2023 Hello, I live in Atlanta Ga, and I called Braman Cadillac in Miami Florida in reference to a car. I was connected to Mr Maurizio Orengo. Mr Oregano, took the time to answer all my questions about the vehicle. He also explained the entire purchasing process if I was to buy the vehicle from his dealership. Well he sold me over the phone and took the time to pick me up in his personal vehicle from the airport . I must say that this was my best car shopping experience ever. Mr Orengo was very informative and answered all of the questions I asked of him. Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, Mr Orengo delivered an incredible experience and I look forward to working with him for years to come Regards, Michael Jones 

Just leased an XT5 at Braman Cadillac in Miami, the Salesperson, Ricardo Zambrano gave me excellent service and value for the purchase. The auto sales industry definetly needs more people like Mr Sambrano, who conducted himself very professional, answer all of my questions and excel to meet all of my specific needs. I am extremely satisfied. Thank you Mr Zambrano. Thank you Raul V Leyv A Satisfied Customer

We received excellent service and value for the purchase of our Escalade. Our sales representative Antonio Garaboa was excellent. The team work between management, sales and finance led to 100 % satisfaction and purchase of our vehicle. I would highly recommend them to anyone looking to received complete satisfaction.