This dealership completely wasted months of my time and held my money for a vehicle order that was never actually placed with GM. The worst part of the experience was dealing with Linda Sievers, the dealership’s Inventory Manager. If you value your time, avoid dealing with Linda entirely. Here is what happened. In November I placed a $1,000 deposit on a GMC Yukon Denali special order. I was told the typical delivery window was 90–180 days with many arriving closer to 90 days. What they failed to disclose is that the dealership did not even have allocation to order the vehicle. After weeks of asking for updates, Linda Sievers eventually explained that the dealership had only entered the order internally but it was NOT actually submitted to GM and was not in production. They took a deposit on a “special order” vehicle that was not even able to be ordered yet. Every follow-up after that was the same confusing runaround about “allocation,” “order cycles,” and “constraints.” Instead of taking responsibility for the situation, the responses were dismissive and unhelpful. Months later it got even worse. After continuing to wait, I was suddenly told that GM wasn’t building diesel Yukons at the time. Gmail - YUKON SPECIAL ORDER lin… So the dealership took a deposit for a configuration that wasn’t even being produced. At that point it became clear the dealership either: • does not understand how factory orders work, or • simply does not care if customers’ deposits sit there while nothing actually happens When I finally requested my $1,000 deposit refund, I had to escalate the issue and threaten a credit card dispute just to get the dealership to process it. Only then did management finally act. The entire experience was defined by: • misleading expectations during the sales process • months of wasted time • poor communication • and an inventory manager (Linda Sievers) whose approach to customers was dismissive and unprofessional. Buying a vehicle should not require constant follow-ups just to get basic answers. If you are considering ordering a vehicle from this dealership: Make sure they actually have allocation and can submit the order to GM immediately before giving them a deposit. And based on my experience: Avoid dealing with Linda Sievers if at all possible. There are plenty of GMC dealers in Southern California that treat customers far better. Take your business elsewhere.

Fields weren't topped off on my first service body clips were off fender had a appointment and now it's been over a week and a half with no update paying to much money for service like this

I cancelled both Hummer EV reservations and the dealer is supposed to return my deposits. They never did. Then I am told only Paul Hendry can issue it. Several voicemails and emails later, no response and no reply to email and no refund. Not an ethical way of dealing with folks.

I would like to commend the integrity and work ethic of Josh at Boulevard Buick in Signal Hill. I have personally contacted more dealers in California than the average customer due to my specific needs. Josh was the only salesman to understand my journey and with careful listening actually help me. My gratitude will probably never be truly known by Josh but if you are thinking of buying a new car at Buick Boulevard do yourself a favor, look him up.

My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amazing. They called me with frequesnt updates, helped me find a rental vechicle and provided speedy service. Even with having to order a part, my car was ready the next day. Love Boulevard! I'm a customer for life!

Our salesperson was Phil. He was very helpfu answered my questions and did not use pressure on what I wanted or to buy. Everyone else was friendly.