ben was a fantatic salesman he worked very hard to ensure i was helped and came away happy i did business whith them i would recomend my friends buy from them

Brought my Tahoe in for a transmission shifter cable replacement earlier this week & was charged almost 1K… Technician who worked on it clearly is an idiot because I looked on identifix for the labor rate to replace the cable alone as well as the lever & it was 1.1 hours for labor for the cable alone. That was definitely not worth $800 in labor. Was my first & last time I will be going in for service there. I’ll take my business to Tucks Trucks. They are more honest. On top of everything I took my Tahoe back there the next day because the shifter wouldn’t go lower then 2nd gear. Soo in other words if I drove through a snow storm & wanted to keep it in first gear, that’s not an option. They claimed the steering column needs repairs or needs to be replaced.. Why didn’t you tell me the first time!? Taking it back the next day didn’t fix the problem because before the tranny cable rotted out I was able to put it into 1st when I needed to. They didn’t do anything about it only to tell me something they should have told me the first time about the steering column. I used to be a mechanic but have since left the industry due to health conditions. But regardless I don’t recommend Durand Chevy for service. Overcharged on labor to do a job.

I live near Hartford CT and spend a lot of time in Worcester. I accidentally found online that Durand was offering a closeout sale on 2019s. Memorial Day weekend, I called and spoke to Larry T about a Blazer I liked.... I was supposed to see him a few days later on the holiday, but was too excited and couldn't wait. I headed down to the dealership and found Larry, who offered me an amazing deal and was willing to stay late to help me. The CT DMV is closed, and services are very delayed. I had a lot of concern and questions, and Larry was patient with me and worked hard to help satisfy my fears and my needs. Today he called me to share that the registration is processed, and that I can come retrieve the car. I am so excited and can't wait! Larry went the extra mile(s) to really make this deal a success, and as smooth as possible, considering all of the outside factors. ASK FOR LARRY T!!! He's THE BEST!!! And Joe M in finance made the paperwork and financing a BREEZE.

Brian was very friendly. We went in, told him exactly what we want and without any hesitation we were back by the end of the week picking up our new 2013 Cadillac ATS. We will be back soon to purchase another vehicle for the lady.

We were looking for two Silverados 2500HD. Larry was the sales specialist that helped us with our purchase. He was extremely pleasant the entire time, helped us to find exactly the trucks we were looking for and that fit our budget. Great experience overall with the financing team, and other staff of the dealer. We will certainly be shopping with them in the future!

Brian was so very Helpful with the sale of the Buick Verano that I purchased. Staff at Durand are always very courteous and professional making the car buying experience pleasant.