Sold my used vehicle. Fast, friendly service, fair price, and they even paid for my ride home. It was an awesome experience!

We had a great buying experience with CarMax but we a little disappointed with the cleanliness of the car and the care taken to restore some of the minor damage before we took delivery.

I purchased a jaguar xe from car mart a year ago after 84 days of having the car it had to go back into the shop for a major oil leak which caused me to be without the car for a month after getting the car back 2 months later the car was back into the shop for another month within the first 6 months of me having the car the car was in the shop for a total of 2 months. Fast forward to today and the car has been in the shop now 3 times and this time a new engine was required. I purchased the maxcare warranty with the vehicle but was never explained the warranty fully plan now the cost to repair this vehicle is over 21000$ and they wanted to only pay the repair company 17800$. Now in order for me to get the car I have to pay an additional 4000$ to get the car out of the shop as well as still pay my car payments. Now I am not happy about this because of the fact of the matter I am still without a car and is forced to pay on a vehicle that the warranty company should have fully covered but denied part of the claim (PLEASE WHATEVER YOU DO DON'T GO TO CARMAX TO GET A CAR YOU'LL REGRET IT) TAKE IT FROM SOMEONE WHO GOT A CAR FROM THEM THEY OVERPRICE THEIR CARS AND HALFWAY FIX THEM SO YOU HAVE TO CONSTANTLY SPEND MONEY IT'S A RIP OFF WARRANTY COMPANY IS CRAP NOT GOOD

So far had a very good experience with Carmax in both delivery and service. Associates where friendly in nature.

Will ship to me, cars Low miles🚙🚙🚙 Great Warranty, Offered cars I wanted, under 100 thousand miles

Carmax does not inspect the cars as promised. The air filter was filthy and the cabin filter was dirty. who knows if they checked anything. Nice building but junkyard service