Got a routine oil change, and my husband found the oil cap wasn’t tightened — oil leaked all over our driveway. This could have caused serious engine damage if he hadn’t caught it. I asked for a refund for the service and was told they couldn’t do that. Really disappointing customer service given the situation.

Dennis mcintire in the finance department is a piece of garbage. Don’t buy anything from this place. Worst experience I’ve ever had. They lied and pressured me hard. Then they did a switch a roo with the value of my trade and tried to sneak in a 6000 dollar fee for some paint crap they also talked me into forging my co-signers name

I do not recommend to buy any vehicle from Sam Leman Morton, IL as they don’t care about customer needs. All they want is just sell their cars. Spent numerous amount of time looking at the right car for us and finally found a brand new dodge hornet, specially without front bracket plate mounted to the bumper. We are relocating to other state where the front plate isn’t required and this particular car looks nicer without the front plate. To install the front plate it requires to drill holes in the bumper. I mentioned that we want a brand new vehicle without a front plate bracket several times. We agreed at the price and setup an appointment with salesman Alec. He knew about our needs as I mentioned it to him several times. On the appointment day to make sure before our 2 hours trip I messaged him to check about our agreement and he responded back that someone drilled holes to the bumper and installed the front plate.. I was shocked. We spent so much time to talking about it and finally they did opposite. They don’t listen to their customers and don’t care about your needs. Don't spend your time with Sam Leman Morton. Go to other dealer.

Would not buy from again, they literally get you in every way financially that they can!

Excellent salesmanship, manager awareness, and over all great experience. Purchased a 2023 Rubicon and the team went above expectations to get me what i needed. Alec was not only professional but overall helpful in making this a good experience, since I had to purchase a vehicle due to mine being totaled in an accident. Highly recommend this dealership and my salesman.

Great experience, if you are in the market for a vehicle stop by and see Alec. Very nice young man with an attentiveness to detail. This dealership takes pride in only supplying quality vehicles, we will visit again.