We arrived early for our first service on our new, also our first, Mazda. We were taken right in & the work was done, the car washed & we were on our way barely finished with our complementary coffee & cookies. We have fresh oil & rotated tires. Good for another six months of happy motoring.

Due to a recent experience in the service department, I have found that Green Mazda in Springfield IL to be untrustworthy. I took my 2025 Mazda Cx 5 there to have a tire serviced. I purchased the Premier Ultimate Vehicle Protection plan when I purchased my car from Lou Fouz in April 2025.. The PUVP allows you to use any dealership, Green was able to see us same day and for that I was pleased. The tire had a nail in it. After about 10 minutes of waiting for the tire to be evaluated, they said it would have to be replaced, they had a tire in stock BUT the policy only covers so much in labor (they charge $75 and hour)and is prorated and that it would cost us $79+. We needed the tire and so we said we would pay the $79, all the while questioning the charge as according to the PUVP, it should have been replaced for free. Regardless, another 40 minutes goes by and the patron next to me said “isn’t that your tire”? (We could see it through the glass, sitting up at the service desk.) I replied yes, we are waiting for a new tire. She then tells me they took the tire and brought it back already and it had been sitting there for 20 minutes. I text my husband who was across from me telling him this and asked if we should go inquire. About that time, and conveniently one hour later, they said my car was done. (I’m certain they made us sit there for one hour so that they could charge a full hour of labor, especially since the patron next to me pointed out that it had been done long before they let us know.) I paid the $79(in cash), they gave me a receipt that did not reflect the payment I made, rather an itemized statement of what the tire/labor would have cost brand new. No where did it show that I paid the $79. Later I got in touch with the dealer who sold me the PUVP plan, explained all of this. They informed we that this was ABSOLUTELY wrong, there should have been NO charge through the plan and advised me to never use them again as they are notorious for this. Lou Fouz even went as far as reimbursing me for the charge from Green Mazda. Now that is customer service. When we looked at Mazdas at Green when we were first buying, we weren’t thrilled with the way they presented their sales and so we drove two hours to another dealer to make our purchase. I will hope to never have to return to Green Mazda in Springfield.

Got my oil change in great time. Amanda is excellent to work with. She definitely went above and beyond to help me. Thank you Amanda!

Great service and very informative. My service was performed in a timely manner. Would recommend this dealer.

Happy with my need car purchase. Not sure is I would got the dealer route in the future. Seems like a lot more hoops you gotta go through. It also tends to be a little more pricier. However, I was happy with my purchase and like my new car.

Just had first visit for service and it went great! Facility is clean and staff competent and friendly.