I regret bringing my vehicle to Jaguar Land Rover Chicago (Howard Orloff). After a CVVL part was replaced under warranty, my engine ultimately failed due to a cracked intake valve in the same cylinder that had a documented misfire at the time of service. Yet that misfire code mysteriously disappeared from my final invoice and was replaced by a different one that was never referenced anywhere else. At this time, the dealership has refused to answer questions about this inconsistency or provide documentation required by Land Rover’s own service protocols. Critically, that protocol (TSB SSM75724) requires an engine oil sample to be taken to screen for underlying damage — a step that was never completed. This omission eliminated the opportunity to catch early signs of engine distress, which could have prevented a catastrophic failure. I now have an engine that has failed, on the very same cylinder whose diagnostic code was omitted from my final service invoice. At this point, I have written confirmation from the service manager that they will not respond further. It’s extremely troubling to see a luxury dealership dismiss this level of concern — especially when proper procedures likely would have prevented the damage. I encourage anyone considering service here to proceed with caution and get everything in writing.

Spent 6 figures for a brand new vehicle. Horrible service after that and had to physically go in to get any support. We were warned against them and didn't listen. Truck had issues from very beginning and just wanted it looked at and couldn't even get a call back, plus other basic issues.

They installed roof weatherstripping on my Land Rover that blew off on highway. Lousy labor service -no warranty in it. $1000 to install a new one again . Have to go to someone else. I am very lucky I didn’t let them rotate my tires imagine losing it at high speed.,

Obnoxious dealership. We have owned Ranger Rovers for the past 30 years that we purchased in the Chicago area. We brought our 2006 in for an emergency service and were rudely told that they do not work on cars that old and then told they would back us out of their dealership. Very very very rude. They do not deserve to be in business, even if they are using the Orloff name. We will never buy a car from them and pass the word on to everyone we know. Cannot recommend.

Online buyer in Arizona, scary buy over the internet but delivered as advertised, fast delivery, great service, motivated management……highly recommended!!!

I had brought my Jaguar XJ to Howard Orloff Landrover Jaguar for service and experienced some unique issues because the car had unexpected software problems that made it quite a challenge to get it fixed quickly, but the Orloff team did not give up and was able to resolve the issues. Thank you David Orloff, Daryl Brewer and the techs and engineers! You proved good customer service still exists.