Outstanding Service — Best Toyota Experience in 25+ Years! I recently brought my 2002 Toyota Highlander to Casey Toyota in Williamsburg, VA, and I can say without hesitation that this was the best service experience I’ve had in over 25 years of owning and maintaining Toyota vehicles across the country. From the moment I arrived, Service Advisor Michael Rosa demonstrated outstanding professionalism, transparency, and care. He took the time to walk through the diagnostics, kept me fully informed during the process, and coordinated with the technician to ensure every concern was addressed — including one that had gone unresolved for years. The work performed included valve cover gasket replacement, spark plugs, cylinder gaskets, ignition coil, air surge gaskets, and more. The technician did an excellent job — the engine now runs smoother than it has in a long time, and even a persistent VSC light issue (introduced by a different dealer and never resolved elsewhere) was completely resolved as a result of their thorough and knowledgeable repair work. Having owned and serviced Toyotas in NYC, Ithaca, San Antonio, Dallas, Albany GA, Augusta GA, Virginia Beach, Newport News, and Boston MA, I’ve worked with many Toyota service departments over the years. None have matched the diligence, professionalism, and conduct of the team at Casey Toyota, and particularly Michael Rosa and the technician who worked on my Highlander. I left with full confidence in the quality of the repair, and tremendous appreciation for the honest and skilled service I received. If you're in the region and want your Toyota handled right, Casey Toyota is the place to go. Highly recommended!

Ashley gave phenomenal customer service. She updated me on everything that was going on while my Volkswagon Gulf 2018 was being serviced on. While waiting, I watched as she interacted with each customer that came to her counter & her personality was just superb the way she handled each & every one. Give that woman a raise because we need more people like her.

Ashley explained all the work that needed to be done on my 2020 Tacoma in detail

Playing efficient knowledgeable and short wait period, what do business with them again thank you

Markis and Casey Toyota are the absolute best. I am a repeat customer with Casey, but specifically for Markis. He’s made every transaction a joy and we always reach an agreement that all parties are very happy with. I will continue seeking out Markis for any future vehicle purchases!

I named my car Koop after Eric Wynkoop! I had an outstanding experience at Casey Toyota in Williamsburg with Eric. I bought my car within 2 days of meeting Eric. Eric helped me find the perfect white Toyota RAV4. Eric was so kind to drive the car up to me from VA to NC. I would recommend anyone looking to buy a car to hit up Eric! He will find you just what you are looking for. An incredible salesman, but an even more incredible man. He loves Jesus too! 10/10 for Eric!