780 Middle Country Rd
Smithtown, NY 11780
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Darnell was a big help with my lease and made the process effortless. If you don’t buy from him then shame on you. Thank you again Darnell
Darnell was professional and efficient throughout the car buying process. He allowed me to inspect the car and take a test drive at my own pace which I appreciated.
Darnell was an amazing salesman, I have been an owner of 4 other vehicles and the purchase with Darnell was the smoothest purchase I have done. It was quick and he was extremely helpful. Thank you to Darnell and the whole Acura team for the experience.
I am very disappointed with the new ownership. I have purchased 4 Acuras from the prior dealership and have had them serviced religiously and consistently at Smithtown Acura with never an issue and they were great to work with. I would even take their recommendations for service on items I had not considered or contemplated. I recently had some service work done at Advantage Acura and when I went to pa the bill, i received an unexpected surprise! They informed me that if I were going to pay by credit card, there would be a 3% surcharge. I never encountered this under the prior ownership. I informed them that i had never encountered this before and they said it was the 'higher ups' who made that decision. I then inquired concerning a special promotion I had received from Advantage Acura that essentially offered an oil charge, complementary topping off of fluids, checks and tire rotation for $99. I had asked them whether they could match a competing offer I had received from Bay Shore Acura which was for $39 for the same items of service with the exception of tire rotation which was not included. Given I will eventually need new tires, I didn't need the tire rotation anyway so I stated that I would just look for the oil change and could they do that for me at the $39 price that Bay Shore Acura was offering? I was subsequently informed that they do not honor competing offers from Bay Shore Acura. Needless to say between the 3% surcharge from my paying by credit card and along with not looking to satisfy or offer another alternative to a long time loyal customer has resulted in my rethinking my relationship with Advantage Acura. Frankly if i am going to be treated like this, I will likely seek another Acura dealership who will look to provide the level of respect and courtesy for a loyal customer that i previously enjoyed with Smithtown Acura. Very disappointing
Great selection of cars, friendly staff, and smooth financing made buying my new ride a breeze!. I highly recommend Marcos made the transition very easy and he was very kind.
Had a great experience, Marcos was there every step of the way and explained everything perfectly. This was my first Acura and definitely not my last after the experience I received!
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