Absolutely terrible customer service every time. I’ve had to have my car taken in for two different recalls, and this dealership said I need to drop off and leave my car ALL day.I read straight from the recall letter I got in the mail that the service should only take 1-2 hours and asked why that couldn’t be done. The just said it was due to “scheduling” reasons. With 3 kids under 3, having to figure out rides and car seats without any kind of car is a pain, especially for the recalls being a Kia issue and not my fault. They don’t offer a loaner car, and I live too far away for Kia to pay for an uber back home. They also wouldn’t pay to rent a car for me, even though the recalls are a fault on their side. The paying customer should not have to take money out of their own pocket to pay for something related to a recall. The person I talked to, Alex, seemed to be new and not have any answers to my questions regarding Kia paying for transportation for me. I asked to speak to a manager/supervisor, and of course, he was “out for the week.” The people at this dealership literally do not care about their customers, and it’s so obvious when talking to them. Not to mention, I called twice about this issue. The First Lady I talked to said she sent an email to higher up, but I never here from them, so I had to call back and check up a couple days later. I called a Kia dealership in Niles, MI, and I was told by the person working there that I could wait for the 1-2 hour service recall, and they reassured me I would not have to leave my car all day. Weird how two dealerships of the same car brand could be so wildly different.

Disappointed why this dealership took what should have been a happy event but chose to spoil it by adding "THEFT PREVENT" line item to our sales invoice. This is a scam. Refuse to accept this charge. These etched meaningless numbers are so faint and hard to see that no thief or police recovering the vehicle would ever look for it plus there is zero correlation to these numbers and what type of vehicle the window came off of. The vehicles VIN does it all. This plain and simple is a scam to steal $300 from the customer. Helpful YouTube link explaining the top dealership scams: https://youtu.be/vRLIk6mMBHQ?t=143 Customers rank KIA dealerships lowest in customer satisfaction: https://jalopnik.com/customers-are-really-not-impressed-with-kia-dealers-1849915387

Remember, it is employees and their behavior/actions in how you perceive at a business. This review is about scheduling service only. Called to schedule service. Asked service advisor about shuttle. Said they don't have one. Website states that they do. Then service advisor said that they use Uber service, up to 10 miles distance. Checked distance to my house, 10.2 miles. Asked if this was okay. Service advisor said that they usually only serve South Bend/Mishawaka/Granger areas (I am on the West side of Elkhart). So it is not up to 10 miles but rather the area you live in? I stated that I would pay for the ride. It is nice to have a free shuttle (Uber), but I do not have a problem paying for a ride. Service advisor said that this was okay. So when this was finally all done, I asked if the ride was going to be available in the morning then, or if I had to do something. Service Advisor said that they will schedule once I was checked in but Uber often runs into shortage of drivers in the morning, and it could be up to 1 hour before a ride becomes available. Hello! I have to work for living, why don't you disclose this information before and without being asked? I have to make arrangements with work. Some might say this was like pulling teeth. I, as a paying customer, should not have to to go through a questionnaire to make sure I am covered. So let's see how the actual service job (work performed) is going to be.

Ripped me off on 2 front brake resurfacing work. Then wanted more money to do the work that should have been done from the beginning. Took my money for a incomplete job.

Sold me a car with a mouse nest in it and I gave it back then they put me in a accord that was falling apart never would do business with them I put down 5000 they kept it and I walked away in my shoes what a dealer

I went on line to shop for me a nice affordable vehicle. I found one that I was interested in and came over to the dealership to check it out. I was approached by a very pleasant and knowledgeable person on the car I was looking at. He was professional and answered all the questions that I asked him. The staff that worked with me were all so nice and very accommodating. I was very pleased with my whole experience. Thanks to all that made me a very satisfied customer.