Dear Bickford Ford, My wife and I have purchased 8 dealer sold cars over the past 45 years without a lot of love for the process or sales folks. Our latest car purchase of a 2025 Bronco Sport from Bickford Ford however was an exceptional experience all around. We had not planned to purchase a car but were in the neighborhood and simply stopped to see a Bronco Sport up close. We ran into Mike Mauer as he was heading out the sales office door. He asked if he could help us in a non-sales polite manner. We said we were interested in learning more about the Bronco Sport but were just looking. Mike was very accommodating with no sales hype or pressure. He is very genuine and knowledgeable. Based on our experience that day we went ahead over the following week settling on the trim package we wanted as Mike tracked down several options. Communication was excellent through e:mail, phone calls, and texts. We are from Chelan and had business in the area over two separate weekends. Mike found the specification we wanted in the Puget Sound area and even picked up the car himself when we returned the following Monday. The entire process was well prepared and faster than we had ever experienced – no “let me talk to my manager” back and forth. We traded in two vehicles as we were downsizing to one car. Mike under-promised and over-delivered in accommodating our selection and taking in our trades. Again, no sales hype. Just a great guy with integrity, sincere communication, and great follow-through skills. We were also impressed with the cleanliness and organization of the facility as well as the efficiency of the accounting and finance team. People seemed happy to be working there. Thank you, Mike Mauer and team for a great car buying experience! By the way: The Bronco Sport Sasquatch edition is an outstanding vehicle to drive.

Great people! They are friendly and normal. Customer service is embraced at this location. Kyle takes great care of us.

Easy to deal with and very communicative with keeping me informed on the progress of my vehicle

Always a great experience when dealing with the Bickford team. Left a message to schedule the service, got a return call very quickly and service was performed promptly.

Excellent support by Dave throughout the process. Understand he will be retiring soon and hope the dealership is transferring his approach to customers for future members to practice.

I always got good deals with the Dealership No complaints at all, I will recommend anybody to Bickford