Please update the areas marked in red before submitting.
How would you rate Melissa Otapa?
How about Russ Darrow Kia of Waukesha?
Yes
No
See Review Guidelines
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0

Reason For Visit

Sales (New)
Sales (Used)
Service

Did you purchase or lease a vehicle from this dealership?

Could You Say a Little More? (Optional)

How was your experience with the vehicle financing process? (Optional)

How would you rate the speed of your transaction? (Optional)

How would you rate the dealership's explanation of final vehicle pricing? (Optional)

If you traded in or sold a vehicle, how was that experience? (Optional)

How was your vehicle home delivery from this dealership? (Optional)

How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)

What Others Say

A lot going on with many changes to the system I have been used to for last 10 plus years. I do miss the old guard and not sure what I think of the new guard. The new persson I dealt with was a deer in the head lights but trainer person right on top of everything and everything worked out just find. Things change and we have to adapt ....it will be interesting to see what happens when a trainer isnt backing up everyone. So for now,excellent service call

Service team was outstanding friend and listened to my needs the service manager and the tech Joe were great

Very patient. Very informative. Very helpful. Very polite. Great customer service. Than you for all your help!!!

The dealership is undergoing renovations. I have not been there since last year. I pulled into the garage. There was no sign where to go and no one came out to greet me. The service was fast and staff was friendly once I parked and came inside.

Very quick service Was able to make an appointment that worked for my schedule Thank you

Great experience overall. The buying process was smooth, and what really stood out was the service after the sale. An issue came up shortly after I got the car, but they handled it quickly and made it right without any hassle. Really appreciate the follow-through and would recommend them.