Isaiah was great to work with. It was my first time buying a car, and he was extremely helpful in walking me through the entire process step by step. He made everything easy to understand and never made me feel rushed or pressured. I really appreciate how patient and informative he was. I would definitely recommend him and the dealership to anyone looking to buy a car!

We had a wonderful experience at Lexus at Lincoln working with Vic, Maria and Isaiah.

We had a wonderful experience working with Mr. Luke at Lexus of Lincoln. From the moment we arrived, he was professional, patient, and genuinely helpful. He took the time to carefully explain all the features of each vehicle and made sure we fully understood our options. He also let us test drive a couple of cars so we could confidently choose the one that best fit our needs. Mr. Luke went above and beyond by assisting us in receiving a military discount, which we truly appreciated. His attention to detail and dedication made the entire process smooth and stress-free. Overall, it was a very pleasant experience for our family, and we are grateful for his excellent service. We highly recommend Mr. Luke to anyone looking to purchase a vehicle at Lexus of Lincoln!

The entire staff at Lexus of Lincoln (Isaiah, Tobias, Vic, Brady and Marie) was professional, cordial and extremely patient with me as I purchased my first Lexus!

We were treated with respect. Our time was well spent and our time there was great

Update: changed rating from 2 stars to 4. We heard back from Luke who apologized and offered to bring the car to us to test drive. We also got a phone call from the manager. So while we can’t get our time back we are happy they are acknowledging their error and are trying to rectify it. Original Review: Showed up randomly just to see what was on the lot. Met Luke who we set up an appointment with to test drive a Hybrid Lexus TX. He seemed very nice and communicative at the time. We didn’t love the sport style seats so didn’t purchase. A few months went by (holidays) and we set up another appointment (again working with Luke) to test drive a regular Lexus TX (non hybrid). We set up an appointment for a Friday afternoon, showed up right on time, were told by the receptionist they weren’t sure where Luke was so were told to sit and wait at a table and chairs in the showroom. We sat there for 30 minutes with no one checking in, no offers of water or anything. After 30 minutes we asked the receptionist where Luke was and was told he was with another client. When we asked if there was anyone else who could show us/let us test drive the car we were told no despite seeing multiple salespeople walking around the showroom or in their offices alone (our guess is they have an unspoken rule not to “steal” clients from each other). We live 30 minutes one way from the dealership so all in all wasted an hour and a half for nothing as well as wasting valuable work time off. If Luke was going to be busy for our appointment he should have communicated so with us or made an arrangement to have someone else show us the vehicle. Highly disappointed and not what you would expect from a dealership that is supposedly luxury.