Dealer picked the delivery date and time of my new 110k vehicle I drove 45 minutes to get told the vehicle wouldn’t be ready for at least 24 hours. Talked with several staff and everyone had conflicting reasons. First I got told the vehicle had water spots, then was told it had acid rain damage. I had paid for protective coating to prevent acid rain damage and not 1 person could confirm if it was applied! I pointed out either it was never put on BUT I was paying for it or it was put on over the acid damage. No one wanted to answer. Managers didn’t care and would rather just give me my money back and sell it to some other poor other customer.

Brought truck in for warranty work (battery drain dead over night)and was 25 miles from warranty experation , lucky I guess , was told there was nothing wrong with truck and if I drove it home , over 25 miles , then warranty would b mute , so they agreed to put battery in after 2 days back and forth but said I am on my own !!! Have bought 2 brand new trucks from bergstom but will not b a third , flat out rude about whole thing

Sales guy Paul Christman spent a lot of time helping us pick the vehicle And getting us a great deal Checked around and saved 1300 hundred dollars

Dealer failed to contact me after I reached out twice regarding a vehicle they listed available on cars.com as well as their own site. I've had negative experiences with this dealership in the past but was willing to look past them for this specific car; unfortunately their failure to reply cost them the sale.

Buyer beware! if you bring your vehicle in for service have it checked out by a competitor, (gustman, van horn, whom ever you can) I had more than 1 bad experiance with bergstorms service departmant. brought my truck in for electrical problem and instead of changing out the harness which was under warranty, they bypassed the harness with a new wire to fix the problem. this fix was so bad it kept returning and the kept spicing the wire the installed. at that time i was out of warrenty and was charged for the repair which was wrong to begin with. so if you cant expect reliable service the why would you buy from a dealership that is subpar and untruthfull. I have all the documentation and photos to prove what i am accusing bergstom of. I will never give them the chance to take avantage of me again. just saying

Good evening Tim I am writing to share our experience recently with Bergstrom of Neenah and your Audi shop in Appleton. My son 18 bought his 1st car from your Neenah store on Friday June 23. A 2013 Audi A5 $20,000 ish with $5000 cash down. Tyler Terry has been absolutely amazing- and trying to help all he can . 7pm on Friday the day he bought it…. The check engine light come on - he parks the car for the weekend and calls the store on Monday…. They get it in - say they can not fix it that it needs to to the Audi shop in Appleton…. They look at it on Wednesday June 28. They give him a list of everything that is wrong and tell him they can not get it in till July 11th to fix it… So we take it in on July 11- and here we are today August 9…. Still no car- my son has a full time job- we make it work with out a car till July 19 when they give me a rental… he can’t drive it because he is not 21… so now he has my car…. The car was supposed to be done last week… no go On Friday August 4- I was told it was not done- could not get the timing correctly, that it take 2 guys to do it and they don’t have the time and this car is not the high priority…. Not sure why it is not a priority- they have had it for a month, I am using one of your few rentals - I would think you want to get it out but I am not a mechanic. That brings us to today…. I have called 4 time left messages asked to talk to any human…. And I have been put on radio silence. At this point we are all so frustrated- this is supposed to be an exciting time for my son- he saved and bought the car he loved, and now at this point why would he even want it - he had for all of maybe 4 days he could drive it - Over all crap experience. Long story short - he would really like his car back and obviously fixed correctly- clearly this car should have never passed your guaranteed inspection …. (And yes I know that we are not footing this bill to fix it but I have heard the rumblings of how much Appleton is charging Neenah …. So is that why it is not done… isn’t this one company) Thank you for your time and the opportunity to share my experience- PART2 August 17th -Well given I have not gotten any sort of response… the story continues- Car was returned to us on Tuesday August 14 Today August 17 Check Engine light comes on again …. Told we have to bring it in again to get checked… Which I totally understand but we’re not gonna go another month and a half without a car. The last bill, which we did not have to pay for I recognize was over $12,000. At what point do you guys make this right and just buy the car back and give him his money back? I know I’m not gonna get a response, but at least I can have documentation for the Better Business Bureau. Hope to hear from somebody who will actually talk to me and give me answers or attempt to make this right other than telling me to be patient. I think we have succeeded that PART 3 Now it is the fuel pump system - they offer to buy the car back -Not without 1st trying to sell in a more expensive car with a longer loan- and somewhere in their math the $5000 cash he paid is gone in the new numbers- August 22 we got his cash back- but the bank has not gotten theirs-