My wife and I recently purchased a Sorento Hybrid from this dealership. Kyle was a pro from start to finish. No pressure and very thorough. Highly recommend.

I bought my 2013 Sorento used in 2015. I was thrilled with the vehicle for many years. Recently, the motor went which was covered under a recall. I was thrilled to hear KIA would cover the new motor. My Sorento was towed to Kia of West Chester on Oct 16th. At that point I received a phone call 2 weeks later saying they installed the wrong motor. They were waiting on a new motor. After 2 more weeks, my vehicle was done. I picked it up and 2 days later the check engine light came on. I brought it back and the "thermostat" was bad. 2 days later, the check engine light came back on with the same P255 code. "It could be the 02 sensor." I had the 02 sensor replaced on my own. That didn't fix the problem. Fast forward to January 21st and my vehicle is showing "bad gas." After 3 months, this was the diagnosis? I've put premium gas from Sunoco in 4 times. The dealership still says it is bad gas. KIA of West Chester said I could replace the fuel tank or get it cleaned for roughly $1,000-1,300. They have no idea how to fix the issue. In the mean time, I had to get it inspected. My mechanic said they installed the wrong size spark plugs when putting in the motor and the engine is getting 30-40% more fuel dumped in to the motor. I've shared all of this information to the dealership. I could not be more frustrated with KIA of West Chester!

Do not buy from this dealership. They will steal from you and Kia doesn’t care. They let them get away with. I will Never buy a Kia again if f they don’t resolve my issue. Stole $1,000 and won’t do anything about it.

My experience recently at this dealership was horrible. They tried to lie to me about my contract and scam me into paying for a service that is free. My radio was also broken and they told me that it was fixed when in reality the issue worsened and there is now new issues. Peter was very unprofessional and did not treat me well. Proceeded to flirt with me and said “will you lie for me when we send you the survey and give me 5 stars” knowing that it was a bad experience. If you are a woman, bring a man with you!!! Would leave 0 stars if possible.

service department is very accommodating and great at communication regarding anything your car may need with no pressuring.

Kia West Chester. It’s a car dealership that I highly recommend. The service department is excellent. They are trustworthy. Not trying to rip you off. Friendly and polite, and never pushy.