Tell us about your experience with Mercedes-Benz of Hagerstown.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
management Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Thanks to Barry and his colleagues’ professionalism, my purchase was a competent and enjoyable experience. As it should be. Thank you.
Barry was a pleasure to work with. His product knowledge and engaging style made car buying fun. The dealership is efficient, clean and staffed with great folks.
First-class organization run by first-class professionals. We were looking for a commuter car, good on gas, safe and at a reasonable cost. We found a beautifully preserved vehicle that was perfect for our needs. What came next surprised me. We were treated as if we were buying their most expensive vehicle. Our sales consultant, Barry London, took us through the test ride, financing, and purchase with knowledge and outstanding courtesy and care. He answered all questions and gave us a tour of our vehicle, made sure we were comfortable with all the bells and whistles, and paired my phone before we departed. We will be back, we will look up Barry, and I am sure we will get the first-class treatment again.
Top Notch dealership. Manager Austin was very helpful and answered all our questions. He was very social and very knowledgeable about the car we were interested in purchasing. Austin played a big part in our decision to purchase from Hagerstown Mercedes.
Excellent car buying experience with Barry. The process was handled almost entirely remotely, which made everything incredibly convenient. After I shared what I was looking for, Barry went above and beyond to find exactly what I wanted. On pickup day, he took the time to patiently walk me through the vehicle’s tech and ensured all features were activated before I left the dealership. His 18+ years of experience really showed in how seamless and stress free the entire process felt. Christine also provided attentive, in-person guidance throughout the entire process, ensuring everything was completed smoothly and efficiently. She is a highly polished and dedicated professional. This is my third vehicle from this dealership over the past decade+, and I continue to be impressed by their professionalism, knowledge, and genuine care for their customers. I truly appreciate the outstanding service.
Rob provided all the answers need to make the purchase seem less from the start. Excellent sales person from beginning to end. One of the best that I had to deal with so far in my buying experience. Recommend Rob highly! Christine the finance manager made the transaction and paperwork very smooth and easy. Completed very quickly. Christine's knowledge is on point and was able to confirm all the itemized figures to the total figure. Recommend Christine highly!
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.