My appt was scheduled for 7:30 am. After arriving, was told service techs don’t arrive until 8-8:30 am. I am 9 months pregnant and had to sit an additional hour waiting for them to start service in my vehicle. Appts should not be scheduled when techs are not at work yet.

Debbie and Justin are miracle workers! We recently purchased a used vehicle from another high end dealership in town and were told we only had one credit offer. Long story short....after they tried to pull a fast one, the deal was not funded and we had to turn the car back over. A friend told me to try Dean Mcrary VW. Not only did Debbie find the perfect suv for us, but Justin had us multiple finance offers! We even got approved to buy 2 vehicles! Oh, and the Dean Mcrary vehicle is 6 years newer, half the miles, and has a FOREVER warranty (oppossed to the 2yr one the other vehicle had)...for just about the same price!

Called for service on my new Golf had bad MDI cable. They kept my car all day and could not find problem. Svc Mgr called me next day told me it could take up to 8 hr rewirng and 6 weeks. Since I bought from out of state dealership they could not help. I called the dealer that I bought it from and in 5 min was able to solve problem, mailed me correct cable. Apparently VW recall on 2015 Golf MDI cable. Hmmmm wonder why Dean don't those??

I have owned my Audi for 7 years and I have always gone to Dean Mc for service. It had been very good in the beginning when it was under warranty. Since there is no warranty on the car, the service is horrible. There is no longer a car available when I drop the car off. There is no additional checks and it was before so I don't have to make a return trip. Now I may be required to go back the next week for a simple repair that I'm sure they could have repaired or noticed when the car was in for service. The advisor has changed three times in the last year and each one is able to pull up a history on the computer but each wants to oversell and I have to point out that I paid for that on the last visit. Today I am told the repairs are $10,000. My air isn't working and my shocks are out. I asked to pick up the car without the repairs. I return to the dealer ship an hour later and I'm told it will be at least an hour before it's ready. WHY? No that I know warranty customers are treated better than older cars, I feel the same loyalty than the service department does. NONE. I'm sure if I look I will be able to find a competent mechanic who won't over charge for parts and $175.00 and hour.

I drive my Audi all the way from Daphne to New Orleans to get serviced. The service department is horrible and I will never ever buy another vehicle from Dean McCrary. Ever.

Excellent service and knowledge from everyone at Dean McCrary. I was very impressed by the service that i received. Thanks to Christina for the referral. I was able to be in and out without waiting forever. I would definetly recommend Dean McCrary VW to anyone looking for a great deal from knowledgable employee's.