3000 US-61
Maplewood, MN 55109
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The people at Lexus of Maplewood worked very hard to get me exactly the car I wanted. Sam and Ashley were very responsive and outstanding to deal with. Everyone I dealt with at Maplewood was great. I would not hesitate to recommend them.
I have a 2025 Lexus NX350h that I purchased in Milwaukee, WI. I live in Chisago City, MN so I have my vehicle serviced at Lexus of Maplewood. I brought the car in for its first 5,000 mile maintenance check today. I went with my wife & we decided to wait at the dealership for the service to be completed. But because this was the first maintenance check, it was going to take an hour & a a half. Oil change, tire rotation, etc. They have a very nice & comfortable customer waiting area. As we were across the street from a Costco, I ask our Service Rep ( Mike ) if they provided shuttle service for waiting customers. He said sure and had someone drive us over to Costco. He would text me when the car was finished or I was to call him when we were done shopping. Whichever came first. We shopped for an hour or so & received a message the car was done & they could come pick us up. The plan was, they’d pick me up, I’d get our car from the dealership & go back & pickup my wife & cart of groceries. To my surprise ( as it was pouring rain outside ) they came with our car & a service vehicle. Mike & associate pulled up to the front door, jumped out & helped my wife ( with umbrella in hand ) into our car. They then helped me with getting our groceries into the back of our car. I thanked them profusely & headed out. I didn’t go to far & in discussing the event with my wife, we decided to go back to the dealership to Thank the guys again & to speak with a Manager about the Awesome customer service we just experienced. Mike brought us to Jeremy Mertes (General Manager) for the dealership. I explained what my wife and I had just experienced & thanked him & his staff for everything! I’ve been told “ Nothing Beats The Lexus Experience “ & it’so true! Thanks guys 👍🏻! Craig & Patti
They made my first experience with a dealership easy and quick. Would recommend to visit.
I had a fantastic experience with Lexus of Maplewood! My salesman Ray was very knowledgeable about the used Lexus I purchased. I’m very happy with my first Lexus!!
They are knowledgeable, clean, accommodating, courteous, and friendly. They really do go the extra mile.
positive experience. worked with me to get the vehicle I wanted. professional and knowledgeable about the vehicle. did not feel pressured into buying or aggressive sales tactics. would recommend.
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