What Others Say
I find the atmosphere and environment at MBC to be consistently professional, the people always friendly, helpful, and service-oriented, and the attention to my automobile needs to be unmatched.
Dennis Epps, in particular, is confident in, and enthusiastic and extremely knowledgeable about his products. He is personable and has gone the extra mile in working with me to meet my needs - and wants. He is consistently professional, accessible and attentive. I believe that Dennis is truly gratified, not just by making a sale, but also by assuring that his customers are happy and satisfied. It is obvious that Dennis approaches his work as more than a series of transactions, but rather, of relationship-building. It is equally apparent that Dennis LOVES his job and that's what makes him so good at it!
Mercedes-Benz of Owings Mills worked with me for over a year. They were patient they weren’t pushy they more than satisfied my demands. I would return to them again and again. Eliott and the general manager were both very professional, very knowledgeable, and very accommodating.
I’ve been a customer of Dennis Epps since 2022, and every experience with him has been outstanding. Most recently, he helped me purchase another vehicle, and as always, the process was smooth, professional, and enjoyable. Dennis is knowledgeable, attentive, and genuinely committed to finding the best fit for his clients. He takes the time to understand what you need and goes above and beyond to ensure you leave completely satisfied. I highly recommend Dennis to anyone looking for a luxury car buying experience with top-tier service. Thank you, Dennis, for your continued excellence!
Stephanie Smith is an awesome service advisor. She took care of my car issue and very patient in explaining the issue.
I've had the pleasure of knowing John for over 22 years, and it's not just about the six Mercedes-Benz vehicles he's helped me with – it's about the incredible friendship/trust we've developed. John's exceptional knowledge, education, and expertise in the automotive world are just the beginning. What truly sets him apart is his genuine warmth, kindness, and dedication to providing 'White Glove' service that goes above and beyond.
Throughout the decades, John has consistently demonstrated a remarkable ability to answer my questions, offer insightful advice, and provide unparalleled support. His commitment to building lasting relationships is evident in every interaction, and I feel fortunate to call him a trusted friend.
If you're looking for someone who will treat you like family and go the extra mile to ensure your complete satisfaction, look no further than John. His reputation as a consummate professional is well-deserved, and I'm honored to have him in my life.
I have a 2024 GLE & a 2024 GLE Coupe Currently from him.
** He did not ask me to write a review - this is from the heart.
This is my second purchase from Mercedes Benz of Owings Mills, coordinated by Elliott Bourne. In both instances, his devotion to customer satisfaction, beyond the purchase, has been exceptional. Because of my confidence in his steady and dependable customer relationship, I have recommended friends without reservation. My confidence in Mercedes Benz of Owings Mills also extends to the service department, in particular my relationship with my service representative, Sean. This is a first/class dealership. I have not been disappointed.