VOB did not catch problems with the AC on a pre-inspection. They did not catch a major problem with the AC, despite our taking the car in and telling them to check the AC, that it was having a problem. The AC compressor subsequently exploded, they said it was a coincidence and charged us nearly $2,000 to repair it. Montgomery County Consumer Protection Agency agreed with VOB that it was a coincidence, just like the service manager told us, in advance, that they would. We don't think so, especially given the whole situation. Now we are having problems with the starter that they replaced, at great expense to us, nearly $1,000. To add further insult to injury, we also took the car, which is a convertible, to VOB because we had a minor leak during rain. We asked them to take a look and see if they could find the problem and fix it. Of course they did not find anything. During hurricane Irene, the car's interior was saturated by the rain. That's 3 major strikes agains VOB, actually 4 strikes, if you count the fact that they found no problems on the pre-inspection. We've spent about $3,000, more than half the cost of the used car originally, and we have to do it all over again. We got nothing for our money but rudeness, indifference, dissatisfaction - and more problems. Given the problems that we have had, we are not planning to take the car back to VOB again - EVER. They can't find problems, even when pointed out to them, and they can't fix them properly. We will be taking it to another mechanic and getting their assessment of the problems, at which point we will provide further updates.

The dealer was friendly (albeit very pushy) until I went back for a final test drive. I wanted to take a second drive without my family in the car to distract me from concentrating solely on the drive and to make sure that I'd like my reasonable but nonetheless substantial investment. I informed Wally that, if I liked the car in that last test drive, I would buy it. Unfortunately, I didn't end up liking it. Wally got very pushy, saying I liked it before, I was being offered a very good price on it, etc. His points, while true, were irrelevant since I didn't like the vehicle. When I decidedly declined the vehicle, Wally was clearly irritated. He turned out to be extremely uninterested in helping me find the right car for me and obviously just interested in making his bonus (he even directly expressed to me this interest, which I found unprofessional). I thought I would give them nother try since they had one other vehicle I was interested in. The evening I went for the drive, Wally was too busy closing another deal to spend more than a couple minutes with me and had me test-drive the car alone. I actually preferred that, but it wasn't a kind gesture in this case. He also refused to negotiate the price with me until I committed to buying it. I explained that would be impossible without knowing my bottom line, but he still refused. I didn't work with anyone else there, so perhaps other dealers are better. But my experience revealed an unprofessionalism and disregard for service that I was not about to support through the purchase of a car.

It just went from bad to worse. My 2006 convertible Saab has had problems with the tires every since I purchased the car brand new. I am ready to try another Saab dealer, even though it is 38 miles from my house. I went to VOB Saab for 5 years and the service has always been in the range from 2(bad) to 3(ok). Six out of ten times, I have had to bring the car back for services not completed! I have had enough. I would not recommend this dealer to anyone.

After having an absolutely horrible service experience at Saab of Baltimore where they basically put me on the road to die when they did negligent service, I started bringing my car for servicing and repairs to VOB Saab from April 2008. Ever since then I have been provided services by Andrew and then Frank. Both of them are outstanding service managers, always very cognizant of the costs and always recommeded needed repairs versus "nice to have" but not necessary repairs. Both have extended me discounts on very expensive repairs time to time and worked with my schedule on a short notice. Having them on my side is a blessing especially since I have a car that has 100K plus miles and it is that time when things are wearing down and need to be replaced. I recommend this dealer and its service department to anyone who is looking for a reliable knowledgeable team that will ensure your safety.

I am perplexed by the powerfully negative reviews of this dealer on this site. I bought my Saab 95 sedan in 2002 from Alex Golden and had a fine experience. Since then, I have had the car serviced, both for routine maintenance and special repairs, at VOB. The first four years were under the manufacturer's warranty, and then I bought an extended warranty policy (a terrific investment for a car loaded with electronics) I have had nearly all of the work done at VOB. I have dealt with Frank Grob in the service department all these years, and he has been uniformly excellent to deal with. He is responsive, gives me honest advice (including when some kinds of work are best, or less expensively done, elsewhere), uniformly friendly and accomodating, in every way. I trust him, and I recommend working with him. The Enterprise station there is of somewhat uneven quality, but I have never had a real problem with them. Also, when I've chosen to accept rides to the Metro, there's been no problem. Often, I pick up my car after the service department hours, and have had no problem with picking up the car from the sales receptionist. The out-of-warranty service is not inexpensive, but I have been satisfied with the work, especially as compared with trying to find independent garages who know about Saabs.

We recently purchased a 2007 Saab Aero. Before purchasing we noticed the front fender was badly scratched and asked the Mr. Goldin if he would fix the bumper if we were to purchase the vehicle. He said it would be no problem and that it could be fixed. When we went over the pricing, my husband felt that the price was high so he contacted the sales manager to go over pricing. The salesmanager refused to negotiate and explained why the pricing was not negotiable. He said they had spent money on new tires, did the 30,000 mile service to the vehicle, and they would also spend money on FIXING the bumper. My husband half-heartedly agreed and we purchased the car. On Wednesday of the following week, they said for us to bring in the car to fix the bumper. When my husband went on Thursday to pick up the vehicle, they had merely painted over the scratches and nothing more. My husband was furious with the salesman and the salesman's response was that he had 'never said he was going to fix, only to paint the car', which was a blatant lie!!!! We feel we have been deceived by Mr. Golden and the used car manager. We are going to go to the owner and make sure we get what we agreed, which was to FIX the bumper, not paint it.